27. Okt. 2020 von David
Dear Anita, Thank you for your nice comment about the room and about our staff. We are currently planning a refurbishment and we hope that it will make your next stay even better than this one! Have a great dat!
21. Feb. 2024 von Reception Team.
Dear Claire,Thank you for your rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.
27. Okt. 2023 von solan
Dear JanneThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
22. Okt. 2023 von Solan
Dear Soranna,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Also please accept all our apologies if our hotel and service was not up to your expectations.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
12. Juli 2023 von Enrica - Assistant Front Office Manager
Dear Lena,We thank you for your time spent sharing your experience at the Dream Castle.We are pleased to see that you and your family have have enjoyed our hotel and facilities.We have taken good note of your feedback concerning ours restaurants organization and we will share them with our staff. We are sorry that this service did not meet your expectations.We wish you a wonderful day,Sincerely,
21. März 2023 von Aurélien
Désolé d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes. Il est important pour nous d'avoir un retour pour améliorer notre service. J'espère que vous avez pu profiter malgré tout de votre séjour et que vous trouverez une meilleure expérience lors de votre prochaine visite.Aurélien de la Réception
7. Feb. 2023 von Chloé - Guest relation
Chère Florinda,Merci d’avoir choisi le Dream Castle et d'avoir partagé votre retour si positif !Nous sommes heureux que vous ayez apprécié votre séjour et nous nous réjouissons de vous accueillir à nouveau parmi nous.Sincèrement,Chloé - Guest relation
30. Dez. 2022 von Chloé - Guest relation
Cher Marc,Nous sommes ravis de constater que vous avez passé un agréable séjour au sein de notre établissement. Votre avis est très important à nos yeux car cela nous permet d'améliorer notre qualité de service.Dans l'attente du plaisir de vous accueillir de nouveau.Bien sincèrement,Chloé – Guest relation
