Sofitel Sydney Wentworth

The Hotel was lovely, the staff very friendly and the room was comfortable and cosey. I think that the only drawbacks were that there was no swimming pool and that the internet charges were UNBELIEVABLY HIGH considering that they get it free and most of the big hotels offer the internet for free to their customers. It was a great location and very, very easy to walk absolutely everywhere. Super!!!

Excellent location, easy access to the airport. Very clean rooms; discrete, courteous, and helpful staff. The weaknesses are few and minor, such as very little closet space and somewhat poor sound isolation.

The hotel staff was very friendly, and the room was fairly comfortable. The king bed was two double beds converted into a king. It was comfortable, but the connector was lumpy in the middle. The bathroom had a heated mirror but a weird shower with only a half of a shower door that leaked water. Room service food had good proportions, but the delivery fee was a little high. We appreciated the umbrellas given to us when it was raining. The concierge helped us immensely during our stay.

Great hotel with great service - close to shopping and restaurants and easy access in and out of city for driving.

I booked the hotel because my conference was being held there. The room had no place to put away clothes-- no bureau. No bathtub. The bed was excessively soft. There was only a down comforter-- way too hot, no blankets. The cvharge for internet was $27. For business travellers, internet should be included in the cost of the hotel room. Breakfast was $39, and not very good.

Excellent location & very attentive staff.

Great hotel, but for internet users, watch out. 27.50 a day for 24 hours, but once you exceed 200MB, the speed slows down or you have to pay .10 per MB. First time i ever encountered this in Sydney.

Our room was small, a slightly larger room would have cost us an extra AUS$150 per night. My mattress was worn out, it had a large dip in the centre making it extremely uncomfortable to lie upon. Requests for a change of this fell on deaf ears, we were told that the hotel was full so there was no replacement. We had arrived on a Wednesday and complained daily. After three days, we gave up and I ended up sleeping on two pillows which filled the hollow in the worn mattress. The bed base was wood, but the hotel tried to appease me by placing a bedboard under the mattress. This made no difference at all as the problem was with the mattress. One would have thought that a so called five star hotel would have been able to provide a new mattress.

We arrived for a 4 night stay at 4.10pm but the rooms we booked 7 months earlier were not available until 6.00pm. At this time of day, this was very unsatisfactory especially with an 80 year old as one of our party. A sympathetic porter kindly offered water and a drink pass which should at least have been forthcoming from the check in staff. The check in staff did not seem to be able to handle the paperwork and appeared to have no idea what to do. 2 hours later we were unable to use the room security key as the battery in the door needed to be replaced. We had come for a wedding and the initial experience was not 5 star !! The bed was uncomfortable because on one side you rolled out - used as a seat too many times. The remainder of the stay was satisfactory but there are many other hotels in Sydney where the service is far superior and which will attract my business in future.

We found the room to be on the small side but clean and comfortable. The hotel has no coffee shop which was a bit of an inconvience. I probably would not stay there again