Sofitel Gold Coast Broadbeach

Have stayed at Sofittel Sydney several times and their service and rooms are far superior to Gold Coast. And Gold Coast would not even post credits to my Sofitel Accord Club membership. I can understand if they don't redeem, but not evening giving me credit for three night stay--VERY POOR FORM

Very pleasant stay for a conference and close to the beach, shops and restaurants. Normally quite expensive but good value with HotelClub. Pool change rooms are on a different floor and you have to use the main lifts to access.

Hotel was well positioned and clean. Staff were friendly and room was clean and bed was very comfortable (soft). Buffet breakfast was as good as would be expected from this class of hotel.

This was our first holiday in Gold Coast.. and we decdied to stay up in Sofitel... Must say we had a wonderful experience staying at the sofitel. The staff is very very friendly, excellent service, we ordered a take away in our room and wanted to heat it up, we called the room service and they were very kind to take our take away and heat it up for us... The location is very very good..we were given a room on the 18th Level and the view from our room was excellent.. there is a bus stop just 2 mins walking distance which goes straight to all the theme parks... Overall, a very satisfying experience. Will def go to sofitel again...

One of the best beds we have slept in but should be made up with a top sheet and not just the doona as had to request a sheet for second night because it was so hot. Staff very helpful.

We found the extra touches , concierge, helpful staff, number of lifts, access to all amenities and having the shopping centre below with groceries, specialist stores, and postoffice all within the complex fantastic. The monorail to the Casino as it poured with rain gave us easy access. The resort pool, spa, gym, views etc added to the enjoyment. Old photographs of the coast back in the 1920-1950 were a real trip down memory lane. As for the room we had! It was more than we could have hoped for. 2 double beds so comfortable I didn't want to move. plenty of room for two people to move around, watch TV, prepare snacks, or attach your computer, plus a balcony . We didn't use the restaurants or the gaming room but everyone else seemed very contented. My husband said "it is the best accommodation we have ever had!" Well done Sofitel. I was happy to award special congratulations to two staff who went out of their way to help.

Avoid the 4th floor at all costs. It's a smoking floor, there are no balconies. Instead, the window is a sliding glass door which opens out onto a common area leading to tennis courts. This means you can't leave your blinds open at any time of the day. Poor, poor design! I will not stay here again.

Excellent location, nice decore, would definitely stay there again.

Unfortunately only had two nights at this wonderful Hotel. It is placed in the heart of Broadbeach, close to Pacific Fair (buses leave here to theme parks), and some wonderful restaurants. Waking up to the view of the Gold Coast and beach was terrific, as were the sunsets from our balcony. Couldnt fault the facilities, and the Sofitel Staff appeared genuinely interested in you and making your stay a comfortable and pleasing one. It certainly has you feeling you are on holiday the minute you arrive and the indulgent bathroom items, show you just how serious this hotel is, in making your stay a personal one. Definetly a must stay place for anyone venturing to the Gold Coast.. my family will be staying here again. :)

The place is nice but not a 5star Hotel. Service was very slack from the kitchen to the service. One morning our inroom breakfast was lost and never delivered, wrong meals sent to the room, 45mins for oysters to be delivered by the pool. 25mins waiting for drinks to be delivered by the pool, and the aircons in the rooms dont seem to work at all, also staff knocking on the door even tho there was a Do not disturb sign displayed. will not stay here again...