Hotel Concorde Berlin

I checked into room 905 on April 25 for 4 nights.  My reservation form clearly stated that the room paid for would be 37 square meters.  When I checked in, I noticed the room was considerably smaller. I would guess around 30 square meters at the most.  I am an architect and have a good sense of a room's area. When I called the front desk, I was told there were no alternate rooms available, but that a new room would be assigned to us the following day, and that our bags would be moved for us.   After a day out, we were told by the man at the front desk that our luggage we removed to a larger room. Unfortunately the new room #706 was exactly the same size, just a mirror image of #905. My wife and I wasted our time packing our bags after the first night and were lied to by the staff.

The Concorde is well-placed, a few steps from Ku'damm and the Zoo. Rooms are quite spacious, beautifully fitted-out, and comfortable. Those giving onto the side street are also quiet. Now the bad bits: 1: Temperature: the whole hotel is over-heated. In late September we - and the others at the same conference - were sweating the whole time. We - and others - asked repeatedly for the temperature to be turned down; nothing happened. 2: No stairs: There is no access except by lifts, which were slow and inadequate. 3: Breakfast: is a disgrace. Euros 26 fixed charge, for a good - but not exceptional - buffet. No ''light/continental breakfast'' option. Euros 6 would have been fair. Euros 16 expensive. Euros 26 is a rip-off. 4: Food: commercial. The hotel is set up essentially for the meeting/trade show/conference trade. It shows. Food is prettily prepared, but rather boring and frequently over-cooked. By the second day, we were looking to eat elsewhere. 5: Service: this is where the hotel really falls down. Most staff were just ''doing their jobs''; not going out of their way to be helpful. We had a 40kg package to ship back from the hotel, all arranged and the documentation signed. The concierge turned what should have been a simple dispatch into such a bureaucratic nightmare that we decided to carry it ourselves. The very opposite of what a concierge SHOULD do. When we asked to see a manager [ANY manager] to sort it out, we were told that ''he had already gone home'' and that seeing anyone ''would not be possible''. 6: Overall: a nice building, badly run. Five star pretensions; two star service. For the money, you can do better elsewhere in Berlin.