InterCityHotel Duesseldorf

Hotel was less than a 5 minute walk from the main train station which was great and about the only positive about INTERCITYHOTEL. When I checked in on Thursday I was given a tiny room with a single bed with a foam mattress.This is something one would expect at a youth hostel. Management said they couldnt do anything because thats what I booked. When I booked the trip I personally spoke to one of your operators who assured me the bed woud be double twins or one queen size bed.The manager brushed me off to one of his clerks who promised to move me to a larger room by Saturday. The room I was given reeked of tobacco. I had booked a non smoking room. It was not until Monday that this was finally resolved with a larger room and great difficulty. The hotel restaurant and bar were closed the whole 2 weeks I was there.They only served breakfast for 15 euros.One morning there was no hot water all morning.Also Internet service was provided with prepaid cards with access codes that you could log on with. I asked how to log off. I was told service would log off automatically about 10 minutes after turning off laptop. Needless to say my 5 hour cards were used up rather prematurely.Lastly,twice during my stay fire alarms and voice alarms to evacuate the building sounded in room and hallway both times a little after 8AM.When I inquired what was going on I was informed that someone was smoking in a non smoking room.No apologies, no compensation for waking me up when I was out late during my stay In Dusseldorf.When I checked out and payed my tab, [...], the morning clerk never replied good morning, how was your stay?, or have a safe trip. She just glumly said "18 euros". I would only recommend this hotel as a last resort.