Best Western Premier Shaftesbury London Kensington

Wir mussten in ein anderes Zimmer umziehen, weil die Heizung nicht ging. Im anderen Zimmer konnte man die Heizung aber nicht abstellen, weshalb es meist zu warm war. Das technische Personal konnte diesen Missstand nicht abstellen. Ansosten war das Personal sehr hilfreich, und besorgte uns eine Minicab, deren Fahrt etwa dreimal mehr gekostet hat als ein normales Taxi.

The room was nice but a bit too small, close to transit facilities, and loads of stores around. Great location if you plan on spending a lot of time in central London.

big rooms in club rooms.very quiet ,1 min to underground station.friendly staff.nice bathroom.with shampo.

Extremely small rooms (even by London standards). Very dark - not enough lightening. And most importantly - NO COLD WATER in the bathroom!!!

As a review I read stated, "good for a quick overnight stay", I could not agree more! The room was very small and needed a little extra care ( holes in the window treatment, slow drain, a wee bit of mold in the corners of shower). It would have been fine for a one night stay. Additional aggravations: took 4 calls to the front desk to get the heat sorted out in the room. No wifi in the room, just traditional hook up(this would have been fine if i was not using my ipad) comforter smelled like smoke, and the darn iron was tethered to the ironing board (who does that?). It was just not a comfortable stay.

Needed an overnight stay as we were attending Hammersmith Apollo for a concert. Excellent location for access via Earls Court tube. Ditto for link to Kings Cross. Room 412 fine for 1 night but a bit small for longer stay. part of a connecting suite that is normally let to families and the connecting door was not soundproofed which was somewhat annoying. Some rooms are in the semi basement area too and not so attractive so it is wise to call ahead and clarify your requirements 5 storeys and one rather slow and relatively small lift; still it meant one could get fit by using the stairs Beware at check in. make sure you say you require breakfast as if you don't and your rate excludes it, it will cost an additional £4 per person. Strange policy but you have been warned. Breakfast a little disorganised too with staff not too sure of their roles and table setting seemed to be somewhat challenging and haphazard. For a 4 star hotel this was not up to scratch.

It was a great experience.Hotel employees are very friendly,knowlegeable and always willing to help,and made us feel welcome.Our alarm clock that got misplaced was found.Hotel locations is just a walking distance to a lot of places such as restaurants,all kinds of stores as well as the train stations.As compare to our previous trips,every country has their own interesting ways which we all enjoyed.

Good Location, close to station, clean rooms

Close to train station, clean, would stay again.

Great location, near Earl's Court tube station. Room was very nice - clean and spacious. My only complaint was that the bed was not the most comfortable & pillows a little on the hard side. But for one night it was definitely great value. I would go back again.