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We stayed in this hotel for a couple of days in Christmas December 2010. Overall the hotel is fine especially we were impressed by amazing ocean view. the hotel was a bit overcrowded, noisy, internet connection was free but so slow that it was just not used.

Was in acapulco for spring break to explore and just have fun. Hotel was ok, decent rooms and friendly staff... My friend and I both got the all inclusive package and thought the food was lacking..it was good on some days bit for the most part it was mediocre.. I recommend not getting all inclusive and just eat at some local restaurants, which are great!! My stay would also be more enjoyable if they had a bar at the beach, or waiters taking drink orders at the beach and bringing them to you... This was not the case at the copa overall the copa was ok, lots of spring breakers were there and there was plenty of entertainment by the pool everyday

Staff very helpful, this is the 7th year we have stayed there. Old hotel, not always maintained well. Location great, right on the ocean. Wish more of the restaurants were open. Would stay there again.

the staff is very kind and the food was excelent, specially gourmet restaurant.

We enjoyed little beach, very safe for kids. Happy hour was good (mexican beers and tequilas); kids free at breakfast was a good deal! Hotel location is far from downtown Acapulco and Diamante and very prived, 2kms driven from principal way. many stairs, so watch kids and ederly persons. Hotel prohibited you came with your own meal or groceries, even drinks. Parking is 6 dollar everyday! Should be included. Overall good place.

Check in was smooth and pleasant. Room comfortable with extended LR area and balcony with sea view. Air conditioning was noisy and water just lukewarm for most of the stay (ok it was so hot outside we did not feel it to be a bother). Pools and beach very pleasant, quiet bay was very nice to swim in for my 8 year old son. Poolside service was very good. Restaurant Las Velas was just okay, very slow service. If you are looking to be away from the crowded Acapulco Bay/downtown scene this is the place for you. However you will need a car/taxi to get anywhere.

I had a great experience traveling with my family over Easter week. The hotel is very nice and the staff is really friendly. It has 3 pools, one perfect for little kids, one all purpose and a more secluded one. Gym is really modern and nice and the location is really good -- actually and for those concerned about safety, I did not see anything or feel threatened at any point. The hotel is close to a nice mall and you can pay a US$10 cab to get you there. Also, the airport is 15 minutes away. The hotel also has its own exit to the beach where you can enjoy a very nice view, thin arena and walking sea platform. This is a luxurious hotel -- It is true that the facilities are a bit outdated but they are in very good condition so do not let anyone to fool you -- so expect to pay US$25 for breakfast buffet or US$35 for dinner buffet. Kids under 5 do not pay and older kids pay half price. Try The Italian restaurant inside which is delicious. For avoiding some extra charges -- gym and internet -- get your Fairmont President Club membership prior to reservation. Have fun!

The internet conection is very expensive. clean room, great swimming pool. nice place

EVERYONE is wonderful!!! From the front desk to the housekeeping staff. Had a great room!!! Swam in a great pool!!! Ate great food!!! Had a great time!!!!

We own a time share at Torra Blanca, but want to see how different staying in the city. We had a great time visiting family and enjoying many sights just as Taxco, cliff divers, Papagoy park, shopping and eat great food.

Wir waren zur mexikanischen Ferienzeit im Hotel. es war überfüllt und laut. Unser Zimmer lag in Richtung Partymeile: sehr schöne Aussicht, aber bis morgens extrem laute Musik. Um eine Liege am Pool zu bekommen, musste man sich sehr früh auf die Beine machen. Die Angestellten schoben zwischendurch die liegen so zusammen, dass man nur noch draufklettern konnte. Also musste immer einer bei den Liegen bleiben, um dies zu unterbinden. Frühstücksbuffet war, wenn man jeden morgen dort isst, zu teuer. Außerhalb gab es genug Möglichkeiten, oder zuvor in einem Supermarkt Kleinigkeiten einkaufen. Ist dann sehr günstig. Die Reinigungskraft des Zimmers war etwas aufdringlich. Obwohl das Schild "Bitte nicht Stören" an der Tür hing, wurde trotzdem mehrfach am Tag angerufen und geschellt/geklopft. Auch wenn man am Telefon gesagt hat, heute bitte nicht reinigen, erst morgen, stand die Reinigungskraft noch gegen 22:00 Uhr vor der Tür. Ansonsten ein sehr schönes Hotel.

hotel had very nice pool, good location to beach and nightlife

The hotel is built on a cliff so EVERY room has an incredible ocean view. My favorite part was leaving the sliding door open at night and hearing the waves crash as I was falling asleep. The acoustics of the cliff made it feel like the waves were feet away from our room!

The hotel did not have reservations records from cheap tickets.com. they did not give free breakfast which was included in the hotel reservation cost and one of the receptionist had very bad attitude. it was like she is doing us favor to give us the room

We fell in love with this place .... I don't think our honeymoon could of gotten any better at any other place. The staff are wonderful super nice ... rooms are exactly as displayed in the pictures. Room service every single day .... The food was great ... we mostly ordered room service and were always satisfied with the food. They literally do anything to please customers. My husband and I are definitely going back to Las Brisas one day :)

If you are looking very nice view, relax & comfort, this is the right place to stay..

Hotel is very comfortable, mid century modern furniture (50's)and a nice and helpful staff. Hotel is in the old part of Acapulco, while at the hotel is great it's very run down and poor around the hotel. You will constantly be asked for money for everything imagineable Security at the hotel is good though, you just have to be aware of what's around you and make the best of it.

My sister and I spent 3 nights at the fabulous Hotel Encanto in mid-June 2011. My overall rating is 4 stars, mainly for the beauty and uniqueness of the property, the high-end ammenities and cleanliness of the room, and the courteous staff... but in my opinion, there are a couple of areas needing improvement. First off, the hotel is about a $20 US, one-way taxi fare to any of the usual touristy destinations, which makes for lovely seclusion, but should definitely be factored into traveller's budget for getting around. Aside from having to shell out more to get to attractions (including the beaches), the hotel restaurant -- while providing delicious and intersting foods -- is also ridiculously over-priced ($22 lunch entrees, $11 desserts, and $4 beverages!). So the location of the hotel also considerably increases the amount of money a guest will pay for food. In addition to this, we arrived about 2 weeks before the peak season and I'm pretty sure we were the only guests of the hotel for 2 of our 3 nights. Therefore at times the staff were either hovering uncomfortably, or they forgot us. Given the lull the hotel was in during our stay, the offer of a free room upgrade and a shuttle service (even one-way, or for a nominal fee) would have pushed my rating up to 5 stars. (That said, our experience would have been PERFECT for honeymooners or lone/quiet travellers looking for a gorgeous setting off the beaten path.)

Our stay at Casa Yalman Kaan was superb. If your looking for a nice quiet vacation away from all the craziness of downtown Acapulco this is the place for you. With its attentive staff members and beachfront location it makes it one of the best places we've ever stayed at. The only draw back is since its about 30 minutes from "main Acapulco" there isn't much to do unless you want to drive or take a cab into downtown. The only activity we found were the "ATV Quad Rentals" from some of the kids riding up and down the coast offering that service and a 10 minute quad ride to the only place we found to rent boats and jet skis. The only other drawback is the room size. Since they are Bungalow type rooms they can be a little to cramped. But for us since all we used it for was to sleep and take showers it was all we needed. Please note: They have a "NO CHILDREN" policy. So if your taking a family vacation you out of luck here, but if you want a nice quiet getaway with you and you significant other .... book now ! So if your looking for a nice quite vacation spot I HIGHLY recommend Casa Yalman Kaan. If your looking for a party atmosphere and more amenities you probably don't want to stay here. For us overall it was an A-

Thoroughly enjoyable. We went with this for the value to get a warm beach vacation in during the winter. Acapulco is 90 degree weather during the "winter". A 6star resort this is not, but for the price we were very pleased. Beach front in the main Acapulco bay, easy access to great restaurants, the cliff divers, isla roqueta, CiCi waterpark where you can swim with a dolphin for $75, etc

Siento que le falta mantenimiento de pintura al hotel en general, el baño de la habitacione 1506 es extremadamente pequeño y la iluminación del mismo nula, lo mismo para el gimnasio. Por otro lado la atencion educación y la calidad en el servicio de todos los empleados es excelente, muchas felicidades.

The pool is nice and so is the beach. There food at the restraunt is expensive. The hotel is very clean and the staff is very courteus.

HOTEL IS OLD BUT CLEAN WERY GOOD LOCATION POOL IS CLEAN AND BIG FOOD NOT SO GOOD NO COFFE MACHINE IN ROOM

Pictures lies, hotel needs remodeling, elevator wasn't working.....Overall very clean and employes there are very helpful and very nice..

I would like to say it was ok. The room was great. I mean one of the best rooms and view that I have ever had. Now on the other hand I do not speak spanish. When I first arrived I could not be checked in because the two people at the front desk did not speak any english. Luck for me my partner is Mexican so I had him check us in. So next we go to the resturant and my partner goes to the bathroom and I thought I would order, wrong again the staff in the resturant did not speak english (btw the food in the resturant was the worst). So this place is great for someone who speaks spanish and eats somewhere else.

Good location, big rooms, excellent staff. Perfect choose for rest with your couple.

The hotel has perferct location. Our room on the 10th floor, it has nice view, you can see almost all the bay. But the A/C in the room is very noisy, we can not sleep well in the night. Besides this everything is above the normal, i recommend you to go.

all hotel is excelente, good experience in this vacation in acapulco and park royal hotel.

Park Royal is a beautiful hotel with many different buildings tucked into a hillside in an upscale neighborhood next to Las Brisas, which does NOT have a beach, but a saltwater pool in rocks. DON'T go here if you cannot walk up and down stairs and steep hillsides. We did see a few weekend families with grandparents along in wheelchairs, though, as there are lots of elevators, of course, the funicular. Grounds are gorgeous, and everything very well-cared for, including parrot and peacocks. There is a hotel and condo zone around the bay where it is flat, but it is very Americanized and noisy and unattractive. If you want nightlife, you can take a short taxi ride there. Pierre Marques is a small separate bay with no view of Acapulco Bay. The latest IN place in Acapulco, with the Fairmont, etc. in Revolcadero beach---very flat, in an industrial zone and very close to airport, with no gorgeous view of Acapulco Bay, and lots of undertow. Might as well go to Ixta-Zihua, or Puerto Vallarta. We came here because I checked weather, and upper Caribbean and Cancun were going to have some rain. We had SUN for a whole week, with mid-80's perfect Pacific weather! No one ever bothered us after check-in with time share sales. There are two very clean and beautiful pools. One, higher up the hill, we never went to, but it does have its own bar. We went to the pool at the beach when we wanted to go to swim-up bar or to hamburger place. We took kayaks (no extra fee) around the Guitarron point to look at the mansions (there was a private helicopter pad and yacht with the house next to our hotel--fun to watch the helicopter land, only twice, on Friday.) and paddle toward the mouth of Acapulco Bay toward the Pacific. Gorgeous! You can easily take jet skis, get a ride in a little runabout, arrange a dinner cruise, rent a sunfish, go water-skiing, or boarding--whatever. We left once in daytime to watch the divers at the Quebrada in old Acapulco. Don't bother with the trip to Coyuca. We could have hired a taxi to take us there, found the ride in the lagoon to the mudbath place ourselves. The food on that trip was horrible, althoug the people were nice. Only take taxis from taxi stand by hotel. No worries. Price upfront and you negotiate a round trip and they'll come back or wait for you. There is always beach volleyball in late afternoon, water "volleyball" in pool, etc. Everyone at the hotel was so friendly, welcoming and helpful. Don't worry about your Spanish--mine's awful, and everyone speaks a little English. The place fills up on the weekends with Mexico City weekenders--lots of nice families with three generations, but also, young working couples and singles. The price included all you can eat and drink, and the margaritas, beer, etc were always around. The breakfast buffet with made to order eggs was great. Lunch in El Pescadora right next to the beach, was perfect, with huge buffet, small steaks and chicken breast grilled, and very fresh grilled fish to order. There is a snack bar where you can always grab a hamburger, turkey burger, or hot dog and lots of carrot and jicama sticks, chips, and condiments all afternoon by the pool and beach. The food includes tons of fresh veggies and fruits, and I found the food very healthy, not greasy and salty. We ate salad and had the ice cubes, which they say is from purified water, with no problems. They also leave two bottles of water in your room every day, so we didn't drink from the faucet. Watch out for the seagulls. They need to tell tourists not to feed them, as they are too many by the pool and beach. The dinners in the buffet were OK, the view is spectacular, but in the other restaurant, the Trattoria, dishes lacked flavor, although the antipasti and ever-present flan were fine. If we had gone there again, we would have just filled up on that. They need to get a better chef for the Italian dishes and pizza. Too bad, because the view of Acapulco Bay, the ser...

Good location great service and friendly people, I will recomend this hotel.

Really the only complaint was that the beds were rock hard. The rooms were huge and the views were breathtaking, we had the Bahia Suite with a full ocean view. The food at the restaurant was surprisingly delicious. The wait staff knew us by name after just one visit, they also were able to get items that were not on the menu so dont be afraid to ask. There were 8-9 pools on the property, including and adult only area on the 3rd floor were all the screaming kids were banned from. The main pool had an in pool bar with a waterfall. The prices were a little high but well worth it due to the great and helpful staff and the convienience.

horrible

This was the worst vacation i have ever been on. we paid for transfers and found out when we got there that it was worthless. we do expect orbits to refund the $60 that was paid for transfers. (of course it may not happen) it cost us $145.00 to go to the hotel from the airport. the hotel was 2 hours away. the first room had no water pressure at all in the sink and no hot water. the third day we was there they gave us another room (after my husband made a point). this room had water pressure in the sink but still no hot water. we woke up in the middle of the night to go to the bathroom and the floor was floating in water. the lavatory faucets were leaking water and running behind the sink onto the floor. we had to take towels to soak up the water. the bed was so hard we had to take the cushions from outside and put them on the bed to make it a little more comfortable. after the third day (stayed sat to sat) we were amongst the living survivors. there were two other couples. the restaurant didn't put any food out on the buffet. they told you what you could have!! this lasted from tuesday till saturday!! it says all inclusive..what a joke!! it should be all exclusive!! Exclusive of food, water, comfort, entertainment and drinks!! rooms were very small. tv in room was very small. very little english is spoken so if you can't speak or understand spanish you are sol. fortunately, my husband speaks/understands fluent spanish. there is nothing surrounding this hotel. no sort of intervention with any other business. the club and the entertainment was zero!! there were two bars and two restaurants only one was staffed. i will never go to acapulco or to this hotel ever again. if i was to win a free trip here i would sell it or give it away. it is a waste of time and money. i will never book with orbitz. their information was incorrect. sending us texts telling us flights were on schedule when they were cancelled. leaving us to wait at the airport for 4-5 hours. nothing good to say about this hotel except the housekeeping was on top of everything and a few working at the restaurant took good care of us. but nothing to keep you coming back for more unless you are a complete idiot with money to burn and no sense of time or service. my advice: STAY AWAY FROM ORBITZ AND THIS HOTEL!!

The hotel is located in the Diamante zone, a luxury heaven near Acapulco. The beaches are awesome and the service offered by the personel at the hotel is top notch. Hotel personel and pretty much everyone seem to be out to get you to spend as much as possible on the tour packages they will eagerly push down on you.

It was decent place for a quick visit but not entirely convenient for many purposes, such as to eat out or to get to other places around Acapulco (you will need to rely heavily on Taxis if you don't have a car).

to bad for the price

Hotel, Grounds and Restaurant were excellent, but the checking in process late at night was a Nightmare. I reserved TWO Rooms for my wife & I and for another couple traveling with us. When the clerk only gave me a access key for ONE Room, I asked about the key for the second room and she tells me the reservation only had for one room and then starts to tell me that they can provide a LARGE Roll- Away Bed for in our room ?!?! I asked het to check if the 2nd room was possibly listed another our friends names and it was NOT? Fortunately I printed my document that [...]provides (Showed I paid for 2 rooms and had all of our names on it) and showed it to them - all of a sudden another room was available and then all was fine.

The Banyan Tree is truly a gorgeous hotel. The lobby is spectacular, where guests walk into a cliff top view of the Pacific ocean. You should note that this hotel does not have direct beach access. The hotel is beautifully built into the mountainside, so ocean view villas have views of the bay and the Pacific from several hundred feet above sea water. There are numerous beaches a short cab ride away should you wish to explore the local area. It would be very hard to leave your villa however. Each room has a private infinity pool and outdoor seating areas. We had in-room dining set up romantic meals outside by the pool. The only disappointment was the food. With the exception of La Rocas, the restaurants had very average tasting food. For the price we expected 5 star cuisine, but mostly came up short. Food was bland and not well prepared. The breakfast buffet was also a big let down. We truly enjoyed our stay despite this setback. Highly recommended. Absolutely upgrade to an ocean view or ocean front villa (ask for views of the Pacific, not just bay view).

Staying at this place really enhanced our trip to Acapulco. This is not a regular hotel, but a destination in itself. The villa we had was extremely clean and secluded... inviting to relaxation and intimacy. The views were spectacular, as we were able to watch magnificent sunsets from their private pool while enjoying the ocean sounds. I'd highly recommend it!

Slow check in process. They only had two clerks for a long line of customers

I had a great experience with this hotel. It was a holiday weekend and the hotel I normally stay in was full. That was lucky for me. This hotel has been recently refurbished and was clean and felt like a new hotel. It is perfectly located near everything. Great private beach cove. Most importantly the staff was helpful. Paula at the front desk helped me with several things and she and others seem to actually enjoy their jobs. Great service. Really, I never write reviews and I am often negative about hotels, but my experience was so good that I decided to write one this time. We left for a day to go to Pie de la Cuesta, but decided to come back early for another day at this hotel. It is right next to El Presidente, a hotel whose rooms haven't been renovated since the 70's and at another hotel--I've blocked the name out--I got locked in the bathroom for an hour. It can be hit or miss with Acapulco hotels. This is where I will stay from now on.