Kata Palm Resort & Spa

I have been going to Phuket Thailand every year since 05 and have for the most part stayed at the Hilton Arcadia in Karong beach. This time around I was on a bit of a budget and chose the Kata Palm Resort for a few reasons. I really enjoy the Karong beach area of Phuket Island but had not ever been to Kata beach. They are actually just down the road from each other, walking. The pictures shown on [...] and afew other hotel booking websites looked pretty good and they showed that the hotel had some good features that made it look really comfortable. And for the money it really seemed like a great deal. It defiantly was in a good location in Kata just walking distance to the beach and everything else.Upon arrival I could see that the Kata Palm was going to be subpar compared to a major corporate run hotel chain. JUst walking in you could tell they were going to be lacking in customer service. Now mind you if theres a score for the bare minimum they would get great scores!!! I guess Im just used to the staff to really go to great lengths to make you feel welcome and that if you were going to have any needs or wants the staff would go to reasonable lengths to help. Im not sure exactly what it is but the staff at The Kata palm resort just didn't seem motivated to be sincerely welcoming.The room was fairly basic but with some neat decorative details. But really a basic room. Everything was modern and up to date except for the TV that seemed kinda old. The house keeping staff did a great job at freshening up the room everyday. The bed was comfy and the pillows were nice but the bedding although clean and fresh was worn and a bit tattered. Good aircon and two complementary bottles of water a day as well.The grounds were nice and the pool area was large and really a fun layout with some neat details that the kids seemed to enjoy. The lil restaurant in the middle had good food and fruit smoothies as well and the breakfast was not bad. They had a decent choice of items but not the best Ive ever seen.So basically for the rate I received by booking here I really think I got a great deal. All the basics were met. My only problems were in the details. Room service was lacking. Wrong orders and over priced. Skimpy on taste the condiments and napkins. But I guess they were pretty fast. The shower head shot out the water at high velocity and in multi directions which was kinda funny. Oddly enough the sink water pressure was on the low side.I originally booked for 4 nights but ended up staying 7 due to getting ill. The Kata palm showed no mercy and charged me a higher rate for the extra 3 nights. No consideration to the amount of nights previously booked and no sympathy shown for my condition or situation. It was the slow season and Im pretty sure they were not booked near to capacity. Thats another detail customer service related that could have been handled better to ensure return business. A lesson I learned on this years trip is not to skimp when it comes to lodging. I guess I defiantly got what I paid for.Basically a good value for the price as long as you're not expecting to much.

I rest in deluxe room, spacious rooms around hotel have lot of pub and bars The hotel not on the beach but not so far to walk to. The pool very good, Value for this price

We spent a very nice four days at the hotel with a three year old. Ideal for families with children. Pool for children, playground and kids club.Stuff is very helpful and friendly. However, the travel agent girl at the hotel charged us very pricely. Just be careful with that. Other than that, it was a very enjoyable holiday there.

值得入住

Besoin de renovation chambre sombre et vitres trop fumees

We were very please with the Kata Palm. We had a confirmed reservation with another hotel so made plane reservations and flew to Phuket only to find out that the other hotel had cancelled our reservation. When we arrived, they only could offer us one night at a much higher price than they promised originally. Got online [...] and were able to book the Kata Palm. MUCH BETTER! A much more tropical-feeling hotel with beautiful room, great pool area, very friendly staff, superb breakfast buffet included, etc. Loved it.

Cleaniness is not good for a 4-star ranking. Our linens had a hole in the bed easily spotted from the distance. The shower showed stains and usage and not properly maintained. Our toliet was not working from the moment we arrived to the room and we had to call twice for maintenance. Another guest explained she experienced the same problems. The reception after hours is scary. One person alone for the whole hotel, in plastic chair behind the main desk with an old-type fan blowing air to his back. He barely spoke english. We arrived at 11:40PM to see this was rather shocking! Design is cheap wherever you look around. No attention to details. When you walk to the rooms, you can see the back stage of the hotel where storage spaces are fully exposed with broken things, furniture, bulbs, everything. 10 minutes walk to the beach. Having been to Bangkok, Phuket and Phi Phi islands I can tell the star-ranking system does not apply in the same way to european/american standards.

This is a nice place quiet and good location. Away from the crowds but close to everything, They have free chairs at the beach ( first come bases ) and free shuttle to go places. The rooms were small but nice,,

We stayed at the Kata Palm Resort for 12 days and loved every minute. The staff were great and not once did we encounter a surly or unfriendly / unhelpful person. There was no pressure to sell you trips from the concierce / travel desk at the entrance and yet friendly advice and free maps because we had booked our own vehicle for the duration. Room service was exceptionally fast and the food was as good as you would expect it to be. Contrary to other reviewers who have complained about the breakfast options, we found the choices varied and plentiful. We also had a lovely chat to the new food and beverage manager, a lovely young man with great ambition and wonderful plans...perhaps we will go back next year to see all the changes he spoke about so enthusiastically. The one man band who is the evening entertainment is admittedly, not the best but friendly and entertaining nonetheless. However, the young barman is wonderfully cheeky with a really mischieveous face and demeanour..he was the highlight of our evening and kept us laughing and made the most wonderful cocktails and fruit carvings. And don't be put off by weather warnings about monsoon season, we did encounter rain on a couple of occasions but the heat remains, it dries quickly and the holiday was still great fun. (In fact in the intense heat you may even find yourself appreciating the odd burst of cooling rain)

we loved our stay at Kata Palm. the staff were extremely friendly and helpful and we would definitely stay there again. thank you for a wonderful time.