Hotel Metropolis

very clean rooms. services are ok. free internet and printing. free tea and coffee in the morning. remote control did not work properly. it was cold in the nights. hotel does not have enough big sign in the front, hard to see. many homeless people around. Location is ok but If you go further to the east, it may not be safe in the nights.

Staff was attentive, location was perfect, and amenities were ok.

The hotel itself, other than the lame fitness room, is fine but the neighborhood stinks. You need to walk about two blocks north on Mason Street past aggressive, nasty panhandlers to get to where you feel safe.

The Metropolis is quite nice and clean, the staff was amiable and helpful. We found the beds a bit too soft though, but the bad thing undoubtedly is the location. It is filled with homeless people. It's funny because just two blocks further, there were almost none (which in SFO is quite an achievement, being the city one of the most troubled by this problem). If I was walking with my husband I felt quite secure, but when I had to walk by myself to get to the hotel, I felt really unsecure.

The hotel was nice, staff was helpful. HOWEVER: when you step out the door get ready. panhandlers, crack heads and thugs are everywhere for a block in any direction. You will be bothered no matter what time of day. They could fix this by putting security on the sidewalk rather than sitting in the lobby. I never got knifed, but I did see a few homeless guys fight.

the wifi signal is weak in the room , but strong in the lobby area.

Great location, clean room, friendly staff, great restaurant on the ground floor!

They didn't have my reservation in the system. Thankfully they had one room available. Later that night, I had to get to a meeting and was a little sketched out by the group of weird guys hanging out around the block. I asked the front desk if they could call me a cab. He told me that I would never get one and told me to take the BART. Granted, the BART station is close and convenient, but as a female traveling alone in a new city, sometimes you just wanna take a cab. It seemed like he just dismissed me. I ended up in Oakland (my meeting was NOT in Oakland). The "breakfast" consisted of two unripened oranges and some ok coffee (no milk). Maybe you have to show up right at 7am to get the ripe ones. The business center has a fake copy of Windows. The "gym" is one treadmill (broken) and one stairstepper. But, it is the only place you can watch cable. The rooms have no air-conditioning or heating. There is a $5 "convenience fee" for using a credit card to get something from the vending machine, so bring cash. I'm not even going to chance using their "airport shuttle" to get me to my flight. Ok, there ARE some nice things about the hotel. It certainly is "boutique-y" and very cute. There is a bumping bar/restaurant in the basement, although the wait is usually really long. And it's generally pretty clean. The beds are VERY comfortable, and they provide nice toiletries. I would recommend you KNOW what you're getting into, because it is reasonably priced for a hotel downtown, and it's OK if you don't expect too much. Bottom line, the amenities/services do not match the rather beautiful decor of the hotel.

I had just made my reservation one night before. When I called the hotel back to ask about their parking policy, I was greeted by the most vulgar and rudest female member of their staff. I don't think any customer should be called stupid or that any question is stupid or invalid. I have every right to ask any question I like since I am paying for my stay. I cancelled my reservation after speaking to a manager who assured he would get to the bottom of this incident. I will not change my mind nor ever attempt to stay here again because I already have a bad taste of experience of their customer service. Customer beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It was a good stay...for the price i was expecting something worse. It was clean and centrally located. The Warfield is literally right around the corner, i went to see the Scissor Sisters. The only bad thing was that the people at the desk downstairs weren't friendly...but one of the cleaning ladies said good morning. And my room had a window but i really didn't see the point in that since it overlooked a bunch of heating and cooling ducts...although they had a sense of humor about it because someone had drawn a tree on the duct and wrote "view." Oh and it was in what i would call a bad part of town but i made it out alive so it wasnt all that dangerous.