The Westin St. Francis

Stayed in room 1678, which is a corner suite so you have views in two directions. The room was decent but for the price ($350/night), the bathroom could use some updating. The shower head had poor water pressure. Freinds had the adjoining suite and their bathroom appeared to be recently re-modeled. HBO and Showtime are included but many channels would lose the signal making those channels unviewable. Internet access is not included in room price. The hotel was adequate for my purposes but I wouldn't be in a rush back.

I have stayed at this hotel on and off for the last thirty five years - I used to live in the area and would meet in the lobby every time I was in the city before I started staying there. This used to be a grand hotel. Everyone met in the lobby, which was beautiful. There was seating, a lively bar above and beautiful flower arrangement in the center. Now is it dead and boring. The rooms need repair, the service is slow (waited 30 minutes twice, once for changing rooms, another for coffee). The pillows were not heavenly bed pillows, the heavenly bed was not, and the staff was just ok. Won't be back.

My experience at this hotel has been great! Although the rooms I stayed in were old and vintage looking, it's a great historical hotel. Location is awesome though.

The complaints about the hotel: 1. Internet had to pay if used in room 2. Parking high fee 3. Room air-conditioning took forever to cool the room 4. Gym had a fee to use facility

great location but overpriced / $50 to park your car for the night! I parked around the corner for $20 / not a great expereince to have to deal with

Great location at the heart of Union Square. Good service, clean rooms, convenient access to cable cars. Only downside is the streets are rather noisy and you hear it in the rooms.

This was for a fun weekend with the girls! It was in a great location! The room was very nice and comfortable! Parking was kind of expensive and the lady at the desk was a little snobbish. Other than that it was perfect for a nice clean place to stay with the girls!

Elegant, historic, and well-located as well as modern and comfortable. You can't go wrong.

good value for the location (except valet parking is $50! So best to park in union square garage overnight to save $20). Semi-modern room. Clean bathroom. Biggest issue was how hot/stuffy the room was - even with air conditioning turned on! Bellman offered to get us a bucket of ice (unprompted) which was a nice touch.

Great hotel location, but it was expensive. I was upset that they would not provide free wireless even though we had already upgraded rooms. When I called the front desk the staff was not willing to help.