Doubletree Grand Hotel Biscayne Bay

We were expecting a normal sized bedroom, bathroom and bathroom. Instead we were amazed to see that it was a condo with three bedrooms, a kitchen, lovely balcony and wonderful living room!! Definitely would book again in the future!

I have stayed here annually on business for the past 5 years. We had several occasions when room service forgot our order, told us they were very busy and we had to wait over an hour for breakfast. Two occasions in a 5 day stay when the room was made up but the room service tray was left in the room all day and the sofa bed not made up. To add insult to injury, they charge around US$10 per day PER appliance for internet. So my laptop was fine but I couldn't back up with my iphone, my partner could not use her ipad and telephone nor could our child use her ipad or iphone without paying US$10 per appliance, a total of US$60 per day! I made a verbal complaint about the above to Maria who advised me she would get her supervisor to call me. We checked out three days later without any such telephone call and I wasn't going to chase them. Customer service is distinctly lacking. Unfortunately, when I return to Miami next year I will NOT be staying there.

This hotel was nice gorgeous the staff was kind and friendly the location was perfect....

Everything at the hotel was fine except that the constant noise from a nearby restaurant or club made sleep absolutely impossible. My only need was a good night's sleep and I didn't get it.

great--went for the Orange Bowl, which was w/in 1/2 hour.

Room did not have internet access fo my computer Bathroom small and the bar separating the bidet/toilet was imposing. No tub and the door to the shower displaced almost the entire bathroom.Faucet broken in shower.Closet was only 1/2 normal closet size(Bottom only to hang clothes on so garments touched the floor.No beverages in the refigerator.Overall the problems in overwelmed my stay. I request a credit. I paid for 3 nights and only stayed 2 as I did not enjoy the accomodations.Previous trips were far better. May decide to switch staying at another hotel on successive monthly visits?

we booked a two bedroom suite in January. When we arrived as scheduled on June 18 we were informed the hotel was over booked and our suite was no longer qavailable. While we still had a nice time in a one BR suite, plus another std room on a different floor, the enjoyment was greatly diminshed.

Stayed there the night before leaving on a cruise and the night we got back from the cruise. Bed was very comfortable and room spacious and very nice. We had a balcony and a beautiful view of the harbor both nights. The staff was very nice. The only thing we would have liked was a small refrigerator in the room so we could keep our drinks cool. The refrigerator they have is stocked with their drinks that will be charged to your bill if used.

We had 2 rooms, would recommend the $20 upgrade, the view was worth it. Balcony in the upgraded room was sweet. Room was nice and comfy. Avoid the in room fridge. Valet service was as to be expected in a big city, prompt service and greedy valets, but the convenience was worth it. We were treated very well by the staff even though we showed up in Miami decked out in green for the heat-celtics game. Even accomodating an early check-in to one of the rooms. Room service was not overpriced, suprisingly. Great experience would stay there again. Metro Rail was close by.

The hotel was beautiful and the staff was very friendly and helpful. Everything was wonderful.