Sheraton Lake Buena Vista Resort

Didn't stay long, but the room was comfortable and employees helpful.

UPON ARRIVAL TO THE HOTEL MY ROOM WASN'T READY SO THEY GAVE AN EQUIVALENT FOR THE NIGHT. THE NEXT DAY THE STAFF MOVED US TO THE CORRECT ROOM WHILE WE WHERE OUT ENJOYING THE DAY AS WELL AS COMPENSATED US FOR THE ERROR. AFTER THAT NOTHING BUT GOOD THINGS WITH THE HOTEL. ONE SUGGESTION WOULD BE TO OFFER FREE OR DISCOUNTED TRANSPORTATION TO THE PARKS ALL PARKS.

Not sure how the housekeeping works. Stayed 5 nights and housekeeping never took out garbage. We just threw it in the hallway after a couple days. No refills on complimentary coffee and water during the week. Beds very high and very hard. Great pool. Great pool bar. Perfect location.

Staff is kind and it's really a great deal. Location is perfect and near the great parks.

The new owners ripped out the Safari theme and replaced it with just ordinary. This was always a motel with 2 swimming pools, not a resort. But now besides big increases in room rates, they tack on a $9.95 "resort fee" plus an unreasonable $10 parking fee (parking at the Marriott next door is FREE, as it is in the surrounding area.) So count on $19.95 in annoying hidden charges before you book here. We stayed at this property over 50 times in 10 years, but do not like their new greedy attitude.

I'm big on reading reviews before making reservations in any hotel. This hotel exceeded my expectations. The room was clean, the sheets and towels were crisp and smelled delicious! If Orlando wouldn't have been sooooo freezing I would have loved to enjoy the pool! Either way, definately worth the money to stay here. The staff was very nice. I had also called ahead of time to let them know I was arriving late and they were ok with that as well. Many restaurants around the hotel to eat after a long day at Disney as well, all walking distance.

The hotel exceeded our expectations. We had a great nights sleep plus the sheets and towels smelled delicious. I'm big on reading reviews before planning my trips and this place tops what people have written about it. The staff is friendly and room is super neat and clean. Hotel has been recently remodeled. They were very friendly with a late check in as well.

Although the hotel was in the middle of construction there was still a great experience available. The poolside experience with bar, food and fire was great. There is free shuttles to disney parks which was perfect for me. Clean and comfortable. Very attentive.

When we arrived they were remodeling the hotel, so most of it was close. It was dirty and stinky! The room didn't have safari theme at all and there were stains in the carpet and not as it seems to be in pics. Early in the morning there were lots of noises because of the construction.

We arrived at the Sheraton Safari Hotel when it was named, "Sher on" because 2 letters in the lighted sign were not working. That should have been a clue as to what would come next. Our room looked fine and we settled in. As I walked barefoot to the bed, I found the carpet to be wet. Closer to the air conditioner it got really soggy. We pulled the bed skirts up to keep them from getting wet during the night and told the front desk about the situation 1st thing in the morning. Actually, morning came a little sooner than we expected, when the hydraulic lift platform rose outside our window with the beep-beep-beep alarm sound. The 2 missing letters were being repaired bright and early. We were given a different room with a dry carpet. After re-locating, we went to the lobby for a doughnut and coffee (neither of which were complimentary). They do serve a large buffet breakfast ($11.95pp), but we're light eaters and had no refrigerator in our room for left-overs, so didn't attempt that. The noise in the lobby was horrendous! The hotel is undergoing extensive rennovation and all the windows in one wing were being smashed to remove them. We took our doughnuts and returned to our room. Before we left to explore Universal Studios Adventure Island, there was an emergency evacuation of the entire hotel because a construction worker accidentally nicked a wire or something. The fire truck arrived and certified that everything was OK and we returned to our room. While the desk staff was accomodating and sympathetic about any inconvenience to us, it appears that these occurances are typical and part of their ordinary day. I had looked forward to splashing in the pool, but was told by another guest that the heaters had been turned off and the water was so chilly she couldn't stay in long. Oh, well... Our trip to the amusement park was great. The sun was out and we had a great day. We became accustomed to the construction noise in the hotel and learned to leave early and stay out all day. That's not hard to do in the Orlando area! there was a sign in the lobby that said we would receive some kind of "free nights" certificate good in 2012 because of the construction occuring during our stay. When we check out, there was no paperwork because our stay was pre-paid as part of a package. Consequently there was no certificate. It doesn't really matter, because I doubt we will be going back to Florida again next year. We live in Washington State and that's a long trip. I had expected better of a Sheraton brand name hotel. It was an OK experience, but I wouldn't recommend this as a vacation spot to relax in. It's just a sleeping place.