Helmsley Sandcastle Hotel

Ich habe vom 24.11. bis 08.12. im Sandcastle übernachtet. Grundsätzlich ist es ein schönes Hotel mit einer super Lager, allerdings habe ich in 20 Jahren Sarasota noch nie einen so schlechten Service erlebt. Ich wurde in einem Zimmer untergebracht das auf einem Flur lag, welcher gerade renoviert wurde. Es war laut, roch unangehm nach Farbe und einen Tag lang standen die Möbel des Nebenzimmers an mein Fenster gelehnt, Reaktion auf meine Beschwerde gab es keine. Die Zimmer wurden trotz mehrfacher Bitte um eine frühe Reinigung immer erst sehr spät gemacht ( teilweise um 14.00 Uhr noch nicht fertig ) Meine Bitte um ein " Late Check Out " konnte mir am Vorabend noch nicht beantwortet werden, "großzügiger Weise"durfte ich dann 1 1/2 Stunden läger bleiben, obwohl diverse Zimmer nicht belegt waren.

The location is simply perfect. The hotel is located on the beach and any room is just 1 min from the beach (unless you get a beach view room, of course). The picture on their site seems to indicate quite a walk and this is not so. The beach itself was beautiful and isolated from the usual crowd. The room had a wonderful odor. It was very clean with enough room for a couple to relax and be comfortable. The parking lot is on each level and is free. There is no free breakfast but the buffet was quite good. The swimming pool is heated and is for everyone (3ft - 8ft). They provide lounge chairs to use on the beach for free. Staff is professional and relaxed. The best part is the accessibility to the downtown neighborhood which is right off a novel. Overall, great stay and amazing value.

Shower curtain was mildewed, vents were full of dust, room did not have the bolt lock (looks like it's been removed) and the only lock was on the door handle. We slid a chair under the door handle so that we felt safe in the room at night. The carpet felt dirty on my feet the couple times that I let me feet touch the floor (like coming in from the beach) otherwise I kept some shoes on at all times. Location is right on the beach which is what I wanted but not a whole lot to do except sit on the beach all day. I have stayed in one place that was worse than this one.

we frequently travel to sarasota because we love the city and the beaches. this hotel was really nice for a weekend getaway, they have a pool and an outdoor bar, a nice restaurant if you don't want to leave the grounds, and the beach is beautiful. it is in the southern part of lido key, so it is quiet. they have complimentary beach chairs and towels, however, you have to pay for an umbrella, so bring your own. the room was clean and had some new paint and carpet. the beds were firm. overall the place was comfortable and a good deal as the rates are pretty low compared with other hotels in the same area.

Everytning went great from checkin to checkout , the beach was perfect and a great location

The beach location makes this tired hotel acceptable. We had ants in the bathroom, and the room's walls were stained, but the balcony view overlooking the gulf compensated for what the facility lacked in updates. The staff was helpful and housekeeping was fine.

While this hotel has all of the various amenities a beach resort should have (2 pools, very nice beachfront, Gulf-facing balconies, 2 places to eat plus a bar by the pool), it was all very "old fashioned" and needed upgrading. Bathrooms were very small and the toilet area was down-right claustrophobic; tub looked about 50 years old. The balconies are very narrow and have no privacy. It is close to St. Armand's circle, so that is a plus, but neighborhood is a bit weird. If it's just the beach you want, I guess it fits: it's big, white and clean.

Our third stay here. Great location just steps from the beach with 2 fresh water pools on site. Will stay here again!

It was a great place to stay at, but besides saint armand circle there was not much else to do. If you are looking for somewhere that has a lot of nightlife this is not the place , but is perfect for relaxing and getting away. The stuff was great and would do anything for you.

Clean & friendly! Right on the beach. Watched dolphins & endangered birds! Cleanest beach in the world. [...] in housekeeping is a gem. [...] at the pool bar was so much fun. [...] at the gift shop was most helpful. The food is so incredibly good (room service too!) Best places to see; Mote Aquarium, take one of the boat tours too. Myakka State Park is a must to see aligators! All of the above are kid friendly even at the pool bar you can watch your kids swim at the 2 pools! We also met so many wonderful people from all over the world. If I had unlimited funds, I would live there. I miss the beautiful sunsets, the ocean breeze, the pina colada's & the crab bisque!