Hyatt Regency Waikiki Beach Resort and Spa

We were pleased with the staff and the location of your property. The extra's i.e. water coffee should have been complemintary but my over opion was I would visit the property again in the future.

we were very happy. beautiful hotel. great experience.

Overall, the hotel is nice but impersonal and charge you for things that other hotels routinely offer. It was not a good value for the money or did not offer luxurious ammenities such as a nice pool or jacuzzi. Pool was small, crowded, and outdated. It resembled that of a one star budget hotel. Elevator does not go all the way down to ground level, and you have to carry your luggage on an escalater and carry it down several steps to get in a car, thus forcing you to use the help of a bellman for extra tips. Room had a coffee maker, but you have to pay $1.50 for a pod to make a single cup of coffee using a paper cup. I used a safe in the room, and I was charged to pay $3.15 cash for using it. I could not use express self check out when I was in a hurry, and had to wait in line to see a cashier to complete my check out. I missed my shuttle as a result. Cable TV had four Japanese channels, but no channels with other language such as Korean or Spanish. This is clearly discriminating in favor of Japanese guests, and I was offended by it. Other hotels in the area offered a coffee maker in the room, safe, and TV channels in different languages.

The Hyatt Regency Waikiki Resort and Spa made us feel welcome from the moment we entered the door. The staff were pleasant and accommodating, the room was comfortable and spacious with a pleasant view. Dining options within the hotel were enjoyable and the hotel's location afforded easy access to other restaurants as well as the beach, shopping, and tourist attractions. We were able to enjoy very pleasant walks around the surrounding area. My wife and I would not hesitate to stay at the Hyatt Regency on a return trip to Honolulu.

The Diamondhead tower of the hotel was dirty and nothing more than your usual hotel room. When we were moved into a two bed room, we changed towers and the rooms were much nicer and larger. The check in desk is located on the second floor and is not convenient nor is the parking. Self parking was $18 a day and valet was $25. The parking lot is across the street. There is only one very small pool and there was a long line each morning to have breakfast. We never did eat at the hotel.

Great location. Very nice hotel. The king-size bed could be a little bit firmer. The room could have been better sound-proof as outside noise is leaking into the room.

It was a great location. I liked that we were able to charge things to our room from the beach.

The Hyatt was a first class experience. The room was extemely comfortable and the staff was there for all of my needs. We were located right on the beach and all of Hawaii shopping outlets and dining.

Since the minute that we arrived to the Hotel the service was excellent. The employees greeted us with a nice warm Aloha and a smile. The room exceeded our expectation. Overall we had a great time we would like to thank Hyatt.

I think the doubled bed is little small and when I made my reservation, I have 7 people all together, but first day they put us in two different tower.So the next day they told me to move to my family's side tower, so I did but I found out the room are smaller than the one I had on the first night, so I called and they moved us again. And also one morning when my children are hungry for donuts, I went down stair the little cafe to buy a cup of coffee for myself and 3 donuts for my kids. But on the second donuts one of my kids saw there was a hair inside the donut, they even did not want to eat the third one which I had to throw it to the trash. I was litte upset. If it is not the location so convenient, I don't think I will recommend for anyone. Hopefully next time if I come back everything will change better.