Courtyard by Marriott Grand Rapids Downtown

Right in the middle of everything, easy reasonable parking ($14 NIGHT), close to all the colleges in the downtown area. Rooms small but clean. Added bonus it's walking distance (5 BLOCKS) to Founders Brewery, and the beer is FABULOUS! Overpriced at $200 a night, no complimentary breakfast. I could get a room cheaper in downtown Chicago.

The experience was fine, but people checking in as walk ins received the same room rate I dd from booking through this app what's the point in using your service if that's the case?

Spent two nights during GVSU graduation ceremony. Perfect location for any downtown events. Could walk to Van Andel without ever going outdoors. Reasonably priced compared to other downtown locations. Room was OK - staff was outstanding.

Excellent location!! Close to restaurants & downtown area...only drawback was parking garage was full and had to park block away & walk back to hotel. Wasn't too bad when checking in, but leaving & carrying all the luggage was a pain...

If you are looking for a great spot this is it... Close to everything!

The rooms were very clean and comfortable. Hotel staff was very accomodating; it's in a great location, and there are lots of interesting venues in walking distance.

ME and some friends went hung out by the pool, went out to the local bars, dinner, dancing it was fun! was worth the money! caught up with some old friends!

Very close to everything we needed to be... Excellent staff..

We stayed for one night and everything was nice. The hotel was right downtown near bars which was nice. We had to pay $11 for parking and the breakfast was not complimentary the room was clean and so was the rest of the hotel.

The hotel is under construction so the restaurant/lounge were closed. While there was other food service available, I was not informed about alternate these services. I was not able to have dinner both nights when coming back to the hotel later in the evening after work. When I learned that room service was available, there was no answer, but I was asked to leave a message for a callback from room service as soon as possible. However, my messages were not returned, and I was informed then that room service was now closed. I had waited almost an hour for a return call. I am a woman travelling alone, and I prefer not to go to restaurants outside the hotel later in the evening. The room was comfortable and clean, but the ironing board was broken, as was the coffee machine. There were only coffee packets but no tea bags available in the room. It was necessary to go down to the makeshift registration desk to obtain a tea bag. When I came to the hotel in the evening after work, the parking garage was full, and there was no notice about alternative parking. I had to back out of the driveway, go into the hotel to ask about other parking. I was given directions to a basement parking space, but there should have been a notice before I drove into the initial garage area which was full. When I complained, the desk clerk apologized but still was not forthcoming with any suggestions. I am pretty understanding about human error but there was no attempt to provide adequate information or alternative services during reconstruction. And several of my complaints were not even related to that work. I will not use this hotel in Grand Rapids again in the future, and will be concerned about staying in other Marriott Courtyard Hotels in the future. I travelled extensively for my work prior to my retirement, and I never experienced such poor service. Now retired I have the opportunity to travel for pleasure, and am concerned about recommendations for hotels by [...]. I am able to stay at more upscale hotels than Marriott Courtyard for personal travel, but sometimes have to be more frugal for business travel. If I should have another experience like this, I will use other travel companies.