PROS
-family suite was a great size for our family
-right across the street from Disneyland
-free parking
-friendly staff
CONS
-building is OLD and looks like it’s falling apart
-carpet is gross
-some towels were like a weird polyester material
-no shower pressure
-bed was not very comfortable
Kommentar von Hotelmanagement
01.01.2024 von Marc, Hotelmanagement
We appreciate your recent stay at the Castle Inn & Suites, and your feedback regarding your experience. We would like to use this as an opportunity to make an improvement to our future guests' experiences. The hotel is designed to look like a castle, it has stood for years, and we can assure you it is in no danger of falling apart. Our maintenance staff is on property to address any concerns, and we would appreciate if anything is amiss, it is brought to our attention. If there is ever a concern regarding a housekeeping issue, please contact the front desk, and we will be happy to replace towels, address any cleaning issues, and even help to move you to a new location if necessary. We hope to have an opportunity to provide you with a better experience in the near future, and in the meantime we will follow up with our staff regarding the issues reported. Thank you again for staying with us at the Castle Inn & Suites.