Basierend auf 2.352 geprüften Bewertungen
4,2 Sauberkeit der Zimmer
4,4 Service
4,3 Komfort der Zimmer
4,1 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 26.05.2023 auf Expedia
The only little negative point was that one elevator near the front desk did not work which made the wait times for any elevator way longer.
Other than that the whole staff was super nice, friendly, welcoming and so helpful when I needed advice on how to get to the angels stadium best!
Kommentar von Hotelmanagement
28.05.2023 von General Manager, Hotelmanagement
Dear Sandra,Our hotel team appreciates your kind words about our friendly and welcoming staff. We're pleased to know they were able to assist you effectively, especially with advice about reaching the Angels Stadium. However, we're sorry to hear about the inconvenience caused by the elevator issue. We value your feedback and are working diligently to ensure efficient elevator service to minimize wait times. We're grateful for your understanding and look forward to your next visit for a more seamless experience.
von einem verifizierten Reisenden
Veröffentlicht am 29.09.2022 auf Hotels
Kommentar von Hotelmanagement
08.10.2022 von Eve, Hotelmanagement
Thank you for your positive review! We hope to see you soon!
von einem verifizierten Reisenden
Veröffentlicht am 21.01.2024 auf Expedia
Fire pit and pools near bar
Kommentar von Hotelmanagement
22.01.2024 von General Manager, Hotelmanagement
Dear Ryan,Thank you so much for choosing to stay with us at Hotel Lulu, BW Premier Collection. We're thrilled you enjoyed your visit, and it's great to read you were able to take advantage of our plentiful amenities. It was a pleasure to host you, and we hope to welcome you back in the future.
von einem verifizierten Reisenden
Inconvenient
Veröffentlicht am 21.01.2024 auf HotelsNo water heater on the last day of our stayed. The appearance of the rooms is outdated. Upon checking out, we attempted to exit to the parking lot, but the gate was not opening. We had to go back to the front desk to update our key card to open the gate, which was a waste of time
Kommentar von Hotelmanagement
22.01.2024 von General Manager, Hotelmanagement
Dear John,Thank you for your review. It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that your comments will be discussed internally to seize the opportunity to improve. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. We hope to welcome you back in the future for a seamless visit worthy of a perfect rating.
von einem verifizierten Reisenden
Veröffentlicht am 21.01.2024 auf Expedia
von einem verifizierten Reisenden
Veröffentlicht am 20.01.2024 auf Expedia
von einem verifizierten Reisenden
Veröffentlicht am 20.01.2024 auf Expedia
Good place to stay!
Kommentar von Hotelmanagement
22.01.2024 von General Manager, Hotelmanagement
Dear Victor,Thank you for your succinct yet kind review! We are thrilled you were impressed with your stay and look forward to welcoming you back to Hotel Lulu, BW Premier Collection.
von einem verifizierten Reisenden
Veröffentlicht am 19.01.2024 auf Expedia
von einem verifizierten Reisenden
Veröffentlicht am 19.01.2024 auf Expedia
Kommentar von Hotelmanagement
23.02.2024 von Sam, Hotelmanagement
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
von einem verifizierten Reisenden
Veröffentlicht am 19.01.2024 auf Expedia
