Veröffentlicht am 07.01.2024 auf Expedia
When we arrived, the drain on our sink was broken and needed repair. The engineer was able to repair quickly, but that should not have been an issue. The toilet paper was a half used roll with no extra to be found in the room. There were 4 of us but only 3 sets of towels. When we asked for additional they made it difficult for us to get more. Then, the next day after finally having enough towels, housekeeping came and removed our extras and we were stuck with only 3 towels again. There was then "unexpected construction" that caused there to be no water in the hotel from 9 p.m. to 7 a.m. the next day. When the water came back on, the toilet did not refill properly with water, the water refilling was an off color, the water pressure in the sink was non existent, the hot water took 5 minutes to get slightly warm, and there was sediment in the water from the sink. We found out the next morning after speaking to the head engineer that the cause of the shut off was a repair of the hotels pipes (meaning they knew this would need to be done, but had to express it as a more general contruction in order to no have to compensate us for the inconvenience). We were supposed to stay an additional night and cancelled it, switching to the Hyatt Centric in Old Town Alexandria, VA due to all of these inconveniences. The Old Town property is cleaner, more organized, friendlier staff, and a more spacious room. Wr will not be staying at the Arlington location again and are very dissapointed.
Kommentar von Hotelmanagement
13.01.2024 von Customer Service, Hotelmanagement
Katie, we regret hearing about the various difficulties you encountered, particularly concerning the bathroom amenities and towels. Our aim is always to ensure a smooth and pleasant stay for all our guests and we apologize for falling short this instance. Please accept our apologies as well for the disturbance caused by the unexpected maintenance work. Our team members strive to communicate necessary details to our guests efficiently and it seems we fell short this time. It's unfortunate that your stay wasn't able to match your expectations and we appreciate your feedback as it helps towards improving our services for future guests.