We booked a room here. Expedia said free wifi would be included. We talked to the hotel which promised us to not charge us for wifi, if we book it. But unfortunately we got charged for wifi. I did nit receive a receipt, which was promised to me.It is almost impossible to contact the hotel in order to get the money back. I would not recommend booking this hotel.
Kommentar von Hotelmanagement
12.10.2022 von Front Office Manager, Hotelmanagement
Dear Richard, Thank you for choosing our hotel for your recent stay. We apologize for the difficulty you experienced with our service. Your sincere feedback about areas where we can improve helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. Additionally, we hope your billing concerns were resolved to your satisfaction, and if not, please feel free to reach out to our front desk for assistance. Thank you again for your candid feedback. We hope you will give us the opportunity to make it up to you. Sincerely, Nayeem Haque, Front Office Manager