The rooms are dirty, dark and we had like bugs in our bathroom. The TV was not working, the furniture, walls and everything was broken and/ or dirty.
Kommentar von Hotelmanagement
01.08.2023 von James, Hotelmanagement
Dear Yvonne,I am sorry that you have multiple concerns about your experience at our hotel. Although it is never pleasant to hear when a guest is not satisfied with his or her experience, we do need to be aware of these situations.Our goal is to make the Country Inn & Suites Atlanta Airport North, the hotel of choice for our guests while away from home. I will be sharing your comments with hotel staff during our daily huddle as a learning tool to help us improve our performance and provide exceptional service to our guests. We want to be able to provide our guests with the best service possible, and feedback from our guests helps us to achieve that goal. I want to thank you for taking the time to send in your review because your input is valuable to us. We hope we will have another opportunity to serve you again in the near future.Sincerely,James Zeigler, GM