Nothing worked in the hotel room. Lamp was busted, the hotel phone was plugged in. Parking was a hassle. Not a luggage buggy onsite. On top of it they got my booking wrong in the system showing that I book for 2 days when I paid for 3. A hotel attendant broke into our room at 7am thinking that this room was empty. Terrified for my family! Don’t stay here!
Kommentar von Hotelmanagement
31.12.2023 von Customer Service, Hotelmanagement
Huy, we deeply regret the series of unfortunate incidents you experienced during your stay. We understand how some amenities might have not functioned optimally, as well as how the parking situation could have proved challenging. Your booking discrepancy is also concerning, and we apologize for the intrusion in the early morning which disrupted your peace. Ensuring the safety of our guests is our top priority and we promise to use this feedback to reinforce our team's focus on providing an optimal environment. While we understand your hesitation, we hope you will give us another chance to prove our commitment to your comfort and satisfaction.