Basierend auf 966 geprüften Bewertungen
4,1 Sauberkeit der Zimmer
4,1 Service
4,2 Komfort der Zimmer
4,0 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 14.10.2021 auf Hotels
Schben und Kakerlaken im Zimmer und GYM
von einem verifizierten Reisenden
Veröffentlicht am 16.01.2024 auf Expedia
Kommentar von Hotelmanagement
17.01.2024 von Customer Service, Hotelmanagement
We appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
von einem verifizierten Reisenden
Veröffentlicht am 15.01.2024 auf Expedia
Kommentar von Hotelmanagement
26.01.2024 von Customer Service, Hotelmanagement
Thank you for the fantastic rating, Derek!It's outstanding you had such a wonderful experience at Sonesta Atlanta Northwest Galleria. We care about the satisfaction of our guests. We can't wait to see you again soon!
von einem verifizierten Reisenden
Veröffentlicht am 14.01.2024 auf Expedia
Kommentar von Hotelmanagement
04.02.2024 von Customer Service, Hotelmanagement
Angela, we're thrilled to see your five-star rating of Sonesta Atlanta Northwest Galleria. We're so proud that we exceeded your expectations and hope to welcome you back shortly. Thank you for choosing to stay with us.
von einem verifizierten Reisenden
Veröffentlicht am 14.01.2024 auf Expedia
Patricia was very friendly and went above and beyond to make me feel welcome!
Kommentar von Hotelmanagement
15.01.2024 von Customer Service, Hotelmanagement
Shawn, we're delighted to read your comments about your experience at Sonesta Atlanta Northwest Galleria! It is wonderful that Patricia was instrumental in making you feel welcomed. She indeed embodies our commitment to exceeding guest expectations. We appreciate your acknowledgment and can't wait to pass along your kind words to her. Hope to see you back with us soon!
von einem verifizierten Reisenden
Veröffentlicht am 13.01.2024 auf Hotels
Staff was friendly and informative. The beds were comfortable and the room quiet. We were disappointed with the restaurant.
Kommentar von Hotelmanagement
14.01.2024 von Customer Service, Hotelmanagement
Colleen, we're thrilled to hear that you found your room at Sonesta Atlanta Northwest Galleria to be peaceful and the beds comfortable. We also take pride in the friendliness and knowledge of our team members. On the other hand, it's disheartening to know that the restaurant didn't meet your expectations. We're continuously working to improve our service in all aspects, and your feedback is highly valuable towards that endeavor. We look forward to your next visit.
von einem verifizierten Reisenden
Veröffentlicht am 12.01.2024 auf Expedia
Kommentar von Hotelmanagement
13.01.2024 von Customer Service, Hotelmanagement
We appreciate your feedback, Alicia.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
von einem verifizierten Reisenden
Veröffentlicht am 11.01.2024 auf Expedia
Kommentar von Hotelmanagement
13.01.2024 von Customer Service, Hotelmanagement
Matthew, thank you for choosing to stay at Sonesta Atlanta Northwest Galleria and for leaving a 4-star rating. We understand that there's always room for improvement and we're striving to provide an even better experience next time. We hope to have the pleasure of welcoming you back soon.
von einem verifizierten Reisenden
Veröffentlicht am 11.01.2024 auf Expedia
great place .. highly recommended
Kommentar von Hotelmanagement
13.01.2024 von Customer Service, Hotelmanagement
Karim, thank you for the high recommendation. Sonesta Atlanta Northwest Galleria is thrilled to know your stay was satisfactory. We look forward to welcoming you back soon.
von einem verifizierten Reisenden
Veröffentlicht am 09.01.2024 auf Expedia
Kommentar von Hotelmanagement
13.01.2024 von Customer Service, Hotelmanagement
Kathleen, thank you for taking the time to rate your stay at Sonesta Atlanta Northwest Galleria. We're thrilled to see that you had a great experience. We appreciate your feedback and hope to welcome you back in the near future.
