Basierend auf 3.376 geprüften Bewertungen
3,6 Sauberkeit der Zimmer
3,5 Service
3,7 Komfort der Zimmer
3,6 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden aus Maintal
Veröffentlicht am 08.09.2023 auf Expedia
Not really worth the rates, limited housekeeping, expensive food, nothing nearby of interest
Kommentar von Hotelmanagement
09.09.2023 von Shelle, Hotelmanagement
I'm sorry to read about your experience. I'll take your feedback and review it with our staff.
von einem verifizierten Reisenden
Veröffentlicht am 19.01.2024 auf Expedia
Kommentar von Hotelmanagement
19.01.2024 von Shelle, Hotelmanagement
I’m sorry to read about your experience. I’ll take your feedback and review it with our staff.
von einem verifizierten Reisenden
Veröffentlicht am 17.01.2024 auf Expedia
Kommentar von Hotelmanagement
19.01.2024 von Shelle, Hotelmanagement
Thank you for your positive remarks! We are delighted to hear you enjoyed yourself.
von einem verifizierten Reisenden
Veröffentlicht am 17.01.2024 auf Expedia
The photos of the room were much better than the actual room. Cracked mirrors, looked like there was a dog in the room chewing on the bed frame, the bathroom looked like it was dusted or wiped down in a week, and elevators definitely were gross.
Besides cleanliness the bed was comfortable and the casino, restaurants, and entertainment was great.
Kommentar von Hotelmanagement
18.01.2024 von customer relations, Hotelmanagement
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.
von einem verifizierten Reisenden
Veröffentlicht am 17.01.2024 auf Expedia
Kommentar von Hotelmanagement
18.01.2024 von customer relations, Hotelmanagement
Thank you for your review! It is a true pleasure to share your words with our team. We will see you soon again!
von einem verifizierten Reisenden
Veröffentlicht am 17.01.2024 auf Expedia
First time staying at the harra's
Checkin was easy , room was clean.
For a non smoking room there was a strong odor of cigarette and strong smoke of Marijuana at different times during the day and night.
Kommentar von Hotelmanagement
18.01.2024 von customer relations, Hotelmanagement
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.
von einem verifizierten Reisenden
Was overwhelmed, issues I needed resolved weren't
Veröffentlicht am 16.01.2024 auf HotelsKommentar von Hotelmanagement
17.01.2024 von Rob, Hotelmanagement
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
von einem verifizierten Reisenden
Veröffentlicht am 16.01.2024 auf Expedia
Kommentar von Hotelmanagement
17.01.2024 von Rob, Hotelmanagement
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
von einem verifizierten Reisenden
Veröffentlicht am 15.01.2024 auf Expedia
Had a good time
Kommentar von Hotelmanagement
16.01.2024 von Rob, Hotelmanagement
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
von einem verifizierten Reisenden
Veröffentlicht am 15.01.2024 auf Expedia
Kommentar von Hotelmanagement
16.01.2024 von Rob, Hotelmanagement
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
