Dirty
Veröffentlicht am 10.02.2024 auf Hotels
Waterpark was wonderful, but our room was not properly cleaned. Hair in the Jacuzzi and shower. Large amount of hair on the bedroom carpet. Coffee pot was full of old grinds and mold, unuseable. Trash in kitchen and bathroom were still full from previous guests. Cigarette butts and a bottle full of butts on the balcony. Double charged for parking.
Kommentar von Hotelmanagement
10.02.2024 von Reservations Team, Hotelmanagement
Dear Heather,Thank you for staying with us at Showboat Resort Atlantic City and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary, and you had to face inconvenience with regards to the room cleanliness. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our Team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience Showboat Resort Atlantic City in the near future.