Basierend auf 952 geprüften Bewertungen
4,2 Sauberkeit der Zimmer
4,3 Service
4,3 Komfort der Zimmer
4,1 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 19.01.2024 auf Hotels
Kommentar von Hotelmanagement
20.01.2024 von Customer Service, Hotelmanagement
We're thrilled to hear you had a stellar experience at Aloft Arundel Mills BWI Airport! Our team is committed to providing exceptional service and we're delighted we were able to meet your expectations. We hope to have the opportunity to welcome you back in the future.
von einem verifizierten Reisenden
Veröffentlicht am 16.01.2024 auf Hotels
The bed was very comfortable but the bathroom and heater were so noisy. The shower had awesome pressure, so awesome that a lot of water escaped under the door.
Kommentar von Hotelmanagement
17.01.2024 von Customer Service, Hotelmanagement
Caroline, it's comforting to know you appreciated the bed's comfort level during your stay. However, it's unfortunate that your experience with the bathroom loudness and heating issues left something to be desired. Equally, your comments concerning the shower pressure are an area for our attention. We'll definitely pass this feedback along to our relevant team members to address these areas. Despite these minor inconveniences, we hope you'll consider staying with us again for a smoother experience.
von einem verifizierten Reisenden
Needs a makeover.
Veröffentlicht am 15.01.2024 auf HotelsThe lady at the front desk was not very friendly. When calling down to the front desk, the phone is picked up by the element hotel next door. That person was friendlier than the lady downstairs. The room looks tired and worn. We had to switch rooms because the first one was in terrible shape. Two of the employees encountered were wearing street clothes, not very professional. Was reluctant to open the door when pillows were sent. This was a one and done for us. Many newer options for the price.
Kommentar von Hotelmanagement
16.01.2024 von Customer Service, Hotelmanagement
Jorge, your experience with the front desk and overall state of the room is regrettable. Our goal is to make all our guests feel welcomed and comfortable. We're sorry that this wasn't quite the case for you. While our team members do strive for a relaxed atmosphere and the comfort of guests, we understand your perspective on attire. We constantly work on improving our quality, and we hope to serve you better if you decide to give us another chance. Your feedback is invaluable.
von einem verifizierten Reisenden aus Annapolis Junction
Veröffentlicht am 10.01.2024 auf Expedia
Friendly staff. Clean rooms. Updated décor
Kommentar von Hotelmanagement
16.01.2024 von Customer Service, Hotelmanagement
Brenda, it's heartening to hear that you appreciated the cleanliness of our rooms and our modern décor at Aloft Arundel Mills BWI Airport. We're also thrilled you found our team members to be friendly. It was a pleasure serving you and we hope to see you again soon for another excellent experience.
von einem verifizierten Reisenden
Veröffentlicht am 10.01.2024 auf Expedia
Kommentar von Hotelmanagement
11.01.2024 von Dual General Manager, Hotelmanagement
Dear Terri, Thank you for choosing Aloft Arundel Mills BWI Airport and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Sincerely,Rick SawyerDual General Manager
von einem verifizierten Reisenden aus Middletown
Veröffentlicht am 09.01.2024 auf Expedia
Kommentar von Hotelmanagement
29.01.2024 von Dual General Manager, Hotelmanagement
Dear Willard, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Aloft Arundel Mills BWI Airport; we hope to see you again soon. Sincerely,Rick Sawyer,Dual General Manager
von einem verifizierten Reisenden
Veröffentlicht am 06.01.2024 auf Expedia
Kommentar von Hotelmanagement
13.01.2024 von Customer Service, Hotelmanagement
Tonya, thank you kindly for your wonderful rating! Our team at Aloft Arundel Mills BWI Airport is delighted to learn of your positive experience. We appreciate the time you've taken to rate us and we hope to provide another outstanding experience on your next visit. Safe travels!
von einem verifizierten Reisenden
Veröffentlicht am 06.01.2024 auf Hotels
Kommentar von Hotelmanagement
09.01.2024 von Customer Service, Hotelmanagement
Lillian, it's fantastic to hear that your stay at Aloft Arundel Mills BWI Airport was a satisfactory one. We'd be thrilled to welcome you back anytime you're flying in or out of BWI. Thank you for your top rating!
von einem verifizierten Reisenden aus Raleigh
Veröffentlicht am 05.01.2024 auf Orbitz
Nice
Kommentar von Hotelmanagement
13.01.2024 von Customer Service, Hotelmanagement
Alfred, it's wonderful to hear that you found Aloft Arundel Mills BWI Airport to be a pleasant place to stay. We thank you for choosing us and hope to see you again soon!
von einem verifizierten Reisenden
Veröffentlicht am 03.01.2024 auf Hotels
Kommentar von Hotelmanagement
09.01.2024 von Customer Service, Hotelmanagement
Eric, we're thrilled to hear about your positive experience at Aloft Arundel Mills BWI Airport. We can't wait to welcome you again in the future. Thank you for your high rating!
