Leider war das Hotel anders im Unternet abgebildet als tatsächlich vor Ort. Die Zimmer waren abgelebt und kaputtes wurde nur notdürftig repariert. Trotz eines gebuchten Nichtraucherzimmers hatte definitiv unser Zimmer "Vorbesitzer" geraucht- schrecklich. Sehr schade das die Ralität von den Fotos so stark abweicht.
Kommentar von Hotelmanagement
22.09.2023 von Hotel Barcelona Princess, Hotelmanagement
Hello Nicole,Thanks for your review.We regret that your experience was not completely positive in our hotel; we do our best every day to give the best service and facilities to our guests.All pictures published are updated and not retouched, so what you see is exactly what we have. Anyway we are currently in a restyling process to make the property more modern and cooler.All rooms in our hotel are non-smoking, as the entire interior of the building, as you could see during your stay. In any room these prohibitive warnings can be perfectly seen, which means that on our side there is no permissive policy in this regard.I take this opportunity to apologize on behalf of the entire team for this specific fact and ensure that we will put special interest so that it does not happen again.We'd love to see you again soon so we can share a better experience with you.All my bestSantiago HernándezDirector