Management fail
Veröffentlicht am 23.07.2022 auf Hotels
Worst check-in ever. Large group nothing prepared, understaffed, no management. Took us hours to get room keys. Avoid this place, overpriced, fail for service.
Kommentar von Hotelmanagement
25.07.2022 von Hotel Management , Hotelmanagement
Thank you for sharing your experience from your recent stay, Carsten. First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. I never like hearing that our guests won’t be back, and I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.