The personal was partly incompetent. They couldn't fix the TV and just left with no further comment, Even 10 parties waiting for check in did not trigger the team to activate a second receptionist.
Many rooms have windows into a tiny inner courtyard with no natural light. The lobby and bar are not very welcoming. The hotel next door is a much better deal.
Kommentar von Hotelmanagement
20.10.2023 von Gilles V., Community Manager, Hotelmanagement
Dear Uwe,Thank you for taking the time to review your stay.We are glad to hear that you found our rooms to be clean during your stay. However, we are sorry to hear about the issues you encountered with our staff and the TV. We strive to provide excellent service to all our guests, and we will certainly address these concerns with our team to ensure improvements.Regarding the room's natural light, we do offer a variety of room types with different views, such as rooms overlooking the Botanical Gardens or Place Rogier, which provide more natural light. We would be happy to help you choose a room that better suits your preferences during your next visit. As for the lobby and bar, we aim to create a welcoming atmosphere, and we appreciate your feedback as it helps us improve our guests' experience.We hope we have the opportunity to welcome you back again.Kind regards,Gilles V., Community Manager