Ich bin sehr enttäuscht, dass wir den Pool nicht benutzen durften und das für 300 € die Nacht fürs Zimmer.Da angeblich kein Platz.
Das 130.-€ teure Fleisch wurde medium rare bestellt jedoch medium well erhalten.
Kommentar von Hotelmanagement
11.12.2023 von Christophe Dias, Hotelmanagement
Dear Mrs.Tamara, On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much regret to have been informed of the disappointment as expressed pertaining to the services and facilities. On the outset, please accept our sincere apologies for the disappointment caused. At Steigenberger Icon Wiltcher’s, we strive to provide a superior service experience to every Customer; therefore, your feedback is very important to us.Besides, we would like to apologize for the Spa misunderstanding.Kindly be informed that our valued partner, Expedia clearly specifies the rules & the fees regarding the swimming pool access in the section "important information".* Facilities fee: EUR 35 per person, per day and includes use of: sauna; spa; swimming pool.* Guests under 18 years old are not allowed in the spa.Nevertheless, be certain that your comment has been reviewed by the Management.Once more, thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.Our dedicated Team will be looking forward to welcoming you back in the future, giving us the opportunity to better serve you. Needless to mention that we remain at your entire disposal, could we be of any assistance at all.With best regards, The Steigenberger Icon Wiltcher's Team