Veröffentlicht am 12.10.2019 auf Ebookers
The apartment (501) was dirty, with mold in the bathtub. There is no trash bin in the kitchen. All the corners are thick. There were 2 nearly-used toilet paper gourds left in the apartment by the cleaners, there were few. The kitchen is dirty too, for example, I could look around the microwave, respected housekeepers.
IT'S TIME TO HAVE A NEW CLEANING STAFF. this is not the first time we have been here, and the situation with cleanliness is getting worse.
There was a car parked in the parking lot we paid for.
Kommentar von Hotelmanagement
05.11.2019 von Tímea, Hotelmanagement
Dear m, Thank you for reviewing your recent stay and sharing your experience with us. I regret to learn from your feedback that you were not fully satisfied with the cleaning status of the apartment. Rest assured that your constructive criticisms will be passed right along to the Housekeeping department and we will definately put more emphasis on the mentioned issues.
Please accept my apologies for the inconvenience caused by this situation!
Best regards,
Tímea Horváth
Front Office Manager