The shower’s water pressure was really bad.
Housekeeping annoyingly woke me up by knocking on my door on the day I was checking out. Surely they should have a list of people who have checked out already?
Other than that it was a good stay. Good location and price.
Kommentar von Hotelmanagement
19.11.2023 von Citrus Hotel Cardiff, Hotelmanagement
Dear Valued Guest,Thank you for choosing Citrus Hotel Cardiff and for taking the time to share your experience. We appreciate your positive comments about the good location and pricing, and we're glad to hear that, overall, you had a good stay.However, we sincerely apologise for the inconvenience caused by the issues you mentioned. The low water pressure in the shower and the disturbance from housekeeping are certainly not reflective of the standard of service we aim to provide.Regarding the water pressure, we will investigate and address the matter promptly to ensure a more comfortable experience for our guests in the future. Additionally, we apologise for the untimely housekeeping interruption. We will review our procedures to prevent such disturbances during the check-out process.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope that, despite these inconveniences, you might consider staying with us again. If your plans bring you back to Cardiff, please feel free to contact us directly, and we will do our best to ensure your next stay is more seamless and enjoyable.Thank you for bringing these matters to our attention, and we appreciate your understanding.Kind regards,NicoleGuest RelationsCitrus Hotel Cardiff