More like an 3 star hotel, disappointed
Veröffentlicht am 02.01.2022 auf Hotels
The hotel is advertised as an 5 star hotel, but it does not feel or look like one, you would think you are staying in a 3 star hotel.
All the bathroom towels that we received were extremely old and falling apart.
After a couple of days we wanted new towels and put them on the floor, they took them away but didn’t let any more for us. After asking for towels in the reception they took almost an hour to bring the new ones. They were also falling apart and we didn’t even get an small hand towel, just the big ones for the shower.
The rooms and all hallways are in need of renovations or at least new paint.
We had lamps that didn’t have working lightbulbs.
We went thinking that we were going to stay in a fancy 5 star hotel and were extremely disappointed.
The hotel was clean.
Kommentar von Hotelmanagement
29.01.2022 von Milenis Gonzalez Hotel Service Manager, Hotelmanagement
Dear Guest
Thank you for thanking the time to tell us about your experience at Hotel Almirante Cartagena, We are sorry that the perception of your stay has not been the best, your comments are very valuable for us, they help us evaluate each procedure and work on these areas of opportunity in which we can improve, Rest assured that we will review each of the points that you have mentioned
Sincerely,
Milenis Gonzalez
Hotel Service Manager