Basierend auf 954 geprüften Bewertungen
3,5 Sauberkeit der Zimmer
3,9 Service
3,7 Komfort der Zimmer
3,4 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 02.03.2023 auf Hotels
von einem verifizierten Reisenden
Veröffentlicht am 17.01.2024 auf Expedia
Me and my family loved this hotel
Kommentar von Hotelmanagement
05.02.2024 von Customer Service, Hotelmanagement
Thank you for the great rating, Raqayya!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites Charlotte Arrowood! We hope you plan on staying with us again soon!We're looking forward to your next visit!
von einem verifizierten Reisenden
Clean and Comfortable
Veröffentlicht am 15.01.2024 auf HotelsGreat stay overall. Very comfortable room. Would stay again.
Kommentar von Hotelmanagement
16.01.2024 von Customer Service, Hotelmanagement
Stephen P, it's delightful to hear you had a great experience at Sonesta ES Suites Charlotte Arrowood. We're thrilled you found our rooms comfortable and we appreciate your intention to return. See you again soon!
von einem verifizierten Reisenden
Veröffentlicht am 11.01.2024 auf Expedia
Kommentar von Hotelmanagement
13.01.2024 von Customer Service, Hotelmanagement
Jamie, it's truly delightful to know that your stay at Sonesta ES Suites Charlotte Arrowood was pleasing. We strive to provide top-tier service and it appears that we met that mark with your visit. We're looking forward to welcoming you back in the future.
von einem verifizierten Reisenden
Veröffentlicht am 06.01.2024 auf Expedia
Kommentar von Hotelmanagement
27.01.2024 von Customer Service, Hotelmanagement
Nancy, it's great to see that your stay at Sonesta ES Suites Charlotte Arrowood was excellent. We genuinely appreciate your rating and look forward to welcoming you back in the future.
von einem verifizierten Reisenden aus Simpsonville
Veröffentlicht am 01.01.2024 auf Expedia
Kommentar von Hotelmanagement
13.01.2024 von Customer Service, Hotelmanagement
We appreciate you sharing this positive rating, Karamjit!The comfort of our guests is important to us so we can't wait to see you back again at Sonesta ES Suites Charlotte Arrowood. We want to share an even more enjoyable experience with you next time.
von einem verifizierten Reisenden
Veröffentlicht am 31.12.2023 auf Expedia
The staff was great. The issue I had was with
Kommentar von Hotelmanagement
13.01.2024 von Customer Service, Hotelmanagement
Hello Keith,Thank you for acknowledging our team's service. We do regret, however, to learn there were aspects of your stay that did not fulfill your expectations. We remain committed to sharing a more satisfying experience should your travels bring you back our way.
von einem verifizierten Reisenden
Veröffentlicht am 28.12.2023 auf Expedia
Nice hotel and clean
Kommentar von Hotelmanagement
29.12.2023 von Customer Service, Hotelmanagement
Joanne, it's wonderful to hear your positive feedback about the Sonesta ES Suites Charlotte Arrowood. We're pleased to know you appreciated our cleanliness standards. We hope to welcome you back soon.
von einem verifizierten Reisenden
Veröffentlicht am 24.12.2023 auf Expedia
Kommentar von Hotelmanagement
26.12.2023 von Customer Service, Hotelmanagement
We appreciate the feedback, Angela.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
von einem verifizierten Reisenden
Veröffentlicht am 07.12.2023 auf Hotels
Kommentar von Hotelmanagement
08.12.2023 von Customer Service, Hotelmanagement
Scott, thank you for your rating. We hope your stay was satisfactory and would greatly appreciate any feedback for further improvements. We look forward to the opportunity to provide you with an improved experience on your next visit.
