Veröffentlicht am 23.12.2023 auf Expedia
Beautiful hotel especially the lobby area. Rooms are very spacious and clean. Comfortable beds, great location in the heart of Chicago. The cold water faucet handle was broke in our bathroom. The body wash and shampoo, conditioner bottles were empty in our room and the water in the shower was luke warm and never really got hot. Be careful not to move or touch the snacks in the room, you may get charged. A coffee maker in the room would be nice. Staff was friendly. Overall, we enjoyed our stay.
Kommentar von Hotelmanagement
26.12.2023 von General Manager, Hotelmanagement
Dear Sandy, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for your kind words about our lovely hotel and for mentioning our hospitable team and comfortable accommodations. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. Your feedback will be shared internally to ensure any necessary repairs are made promptly and that our high standards of hospitality are being met. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Henry DronelasHotel Manager