very very disappointing
Veröffentlicht am 13.09.2020 auf Hotels
We arrived at the hotel we were not acknowledged by the staff other than to take a name and then tell us which room.
We had paid for a standard room an upgrade from Budget
We had a room which had a balcony which barely seated 1 plastic chair and a small table it overlooked a corrugated roof and was completely boxed in, there was no view , no sun it appeared to be a boxed space for smoking
completely impractical to sit out and enjoy
The toilet was situated so that to be able to sit down you needed to have 1 leg either side of the shower screen as it was imposable to sit any other way, this also made it incredibly difficult to get into the shower as there was barely enough room to squeeze past the toilet
We did not arrive until 20.00 hours, if we had been earlier we would have lost the money and gone somewhere else
Kommentar von Hotelmanagement
27.10.2023 von Rezervasyon Departmanı Hüseyin cesur , Hotelmanagement
Hello, if you contact the Guest Relations Department during your stay and report your problem, my teammates will help you quickly. Have you reported this issue to the Guest Relations Department? If you had reported it, my teammates, we would have worked on your problem in a solution-oriented manner and helped you with a better service and comfort, and you would have had a nice and comfortable holiday. We wish you healthy days.