Veröffentlicht am 09.07.2023 auf Ebookers
Altough they advertised being only a short walking distance from the airport (5 minutes stroll, 267 m to be precise), it was a long 1.6 km walk along the motorway using google maps. There were no signposts up anywhere showing where to go. There is a shortcut which the staff pointed out to me to go back to the airport. But that’s through a car park, across what looked like some private lawns and a hazardous road with no pedestrian crossing. Once in the hotel, i had to ask twice to find the elevator. No signpost up for that either. And although I had booked several months in advance, they couldn’t have put me in a room further away from the lift and reception if they’d tried. On top of that, no adapters for European plugs and no USB plugs to charge a phone. My bathroom smelled if drains. And the windows didn’t keep out the noise of the planes. Not very good value for money.
Kommentar von Hotelmanagement
09.07.2023 von Management, Hotelmanagement
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management