Basierend auf 1.237 geprüften Bewertungen
3,8 Sauberkeit der Zimmer
3,6 Service
3,9 Komfort der Zimmer
3,6 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 14.12.2023 auf Hotels
von einem verifizierten Reisenden
Veröffentlicht am 15.03.2023 auf Hotels
von einem verifizierten Reisenden
Veröffentlicht am 06.01.2023 auf Expedia
Überteuert, schlechtes Essen und das Personal überfordert. Preis Leistung passt nicht.
Kommentar von Hotelmanagement
08.01.2023 von General Manager, Hotelmanagement
Dear Melanie,Thank you for reaching out, though we're distressed to learn about the experience you've described. Please accept our sincere apologies for failing to impress you, as we know we're capable of much better. That said, we appreciate you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. In the future, we hope you return and give us another chance to change your perceptions.
von einem verifizierten Reisenden
Veröffentlicht am 15.08.2022 auf Expedia
Zimmer und Ausblick waren sehr schön, Personal war freundlich. Alles andere war enttäuschend. Parken überzogen teuer, zusätzlich wird eine Resortfee von 30$ Tax erhoben. Dafür bekommt man Poolhandtücher und Wlan. Von den 30$ kann man 20$ zum konsumieren nutzen. Klingt viel, ist es aber nicht. 100$ haben bei uns (2 Personen) für 1x Frühstücken und 2 Cocktails gereicht.
Das Frühstück ist nicht empfehlenswert, hatte das Joghurt Parfait, mit ganzen 5 Blauberen. Mein Freund ein Avacado Toast. Das waren dann schon fast 50$
Kommentar von Hotelmanagement
17.08.2022 von General Manager, Hotelmanagement
Dear Anja,
We are delighted to hear that you enjoyed our comfortable rooms and friendly staff, though we regret that other areas of your stay fell below your expectations. Please know that your concerns are important to us and will be reflected upon internally as we constantly improve and enhance our guest experience. That said, thank you for reaching out and sharing your thoughts, and please consider returning in the future for a better time.
von einem verifizierten Reisenden
Veröffentlicht am 30.05.2022 auf Hotels
von einem verifizierten Reisenden
Veröffentlicht am 10.02.2024 auf Expedia
von einem verifizierten Reisenden
Veröffentlicht am 10.02.2024 auf Expedia
I liked that it was close to port and on the water
Kommentar von Hotelmanagement
12.02.2024 von General Manager, Hotelmanagement
Dear Susana, We're glad to hear that you enjoyed our waterfront location. Thank you for choosing to stay with us here at the Hilton Fort Lauderdale Marina, and we hope to welcome you back soon.
von einem verifizierten Reisenden
Veröffentlicht am 04.02.2024 auf Hotels
A lot of money for the condition of the room we stayed in. Horrible service when trying to reach the front desk.
Kommentar von Hotelmanagement
06.02.2024 von General Manager , Hotelmanagement
Dear Madison,While we always appreciate guest feedback, we are sorry to see we did not meet your expectations. Please know we are usually known for our top-notch service and comfortable accommodations, and apologize this was not your experience. Your feedback is important and will be shared with the team, as we are always working to improve. We hope to have another opportunity to welcome you back and impress you further.
von einem verifizierten Reisenden
Veröffentlicht am 01.02.2024 auf Expedia
von einem verifizierten Reisenden
Veröffentlicht am 30.01.2024 auf Expedia
This is a very low to basic Hilton experiences but the fees and charges do not correspond with that. You are required to pay an additional $100 per night in security fees. The shuttle to anywhere but the beach is NOT included and you have pay an additional $25USD even if to be taken across the street, which happened to me. There are lots of hidden fees. There were holes in my sheets and blood stains. I had constant issues with flushing my toilet in my room and the mini fridge is really a poorly working cooler. The wifi is very poor and drops constantly, this happened while I was in a virtual court hearing one of the days.
JJ or JoJo the front desk supervisor was extremely helpful and accommodating to the credit card issues I was having being out of my country's jurisdiction but all other staff were very discouteous and impatient generally. The housekeeping and valet staff were excellent. But the restaurant and front desk need substantial training.
This hotel offers very little value for money and fails to treat Honour members very honourably at all. My complaints were met with eye rolls and sighs by front desk staff after my 1st night and attempts to, in honesty, sort out the payment of additional fees issue with my non US cards. I usually stay all Hiltons alll over the world and this was by far my worst experience to date.
Kommentar von Hotelmanagement
01.02.2024 von General Manager, Hotelmanagement
Dear Shaquilla,While we thank you for being our guest and sharing your feedback, we are sorry you had a few concerns during your stay. Please know we pride ourselves on our top-notch, spotless accommodations and professional service, so we apologize this was not your experience. Your comments are important to us and will be shared with the team to ensure we do better going forward. We hope to have another opportunity to welcome you back and impress you with our improvements.
