Basierend auf 786 geprüften Bewertungen
3,0 Sauberkeit der Zimmer
3,2 Service
3,0 Komfort der Zimmer
3,1 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Es ist in Ordnung
Veröffentlicht am 27.06.2018 auf HotelsEs war in Ordnung.
Nachdem wir dann einmal über die Armaturen gewischt haben, uns eine Pfanne kaufen mussten und zusätzlich noch Pappteller etc. .
Kommentar von Hotelmanagement
03.07.2018 von Julia, Guest Relations, Hotelmanagement
Vielen Dank für Ihre Kommentare. Wir halten die Dinge einfach und unsere Preise erschwinglich mit Gästen, die nur für die Annehmlichkeiten zahlen, die sie verwenden möchten (wie Kochgeschirr und häufigeres Housekeeping). Wir hoffen, dass Ihr Aufenthalt insgesamt positiv war und dass Sie für Ihren nächsten längeren Aufenthalt an uns denken werden.
von Olaf
Veröffentlicht am 12.01.2016 auf Hotels
Kommentar von Hotelmanagement
13.02.2016 von Heather, Hotelmanagement
Thank you! We appreciate guests who take the time to leave reviews. We hope your travels will bring you back to us in the future.
von einem verifizierten Reisenden
Not Satisfied
Veröffentlicht am 28.02.2024 auf HotelsThe water coming out of the pipes was dirty and yellow. Tried to fill the tub three times. And the water was still dirty. The refrigerator was rusting and pitted. The single mattress, was thin and had sharp springs in it. The toilet was not bolted to the floor. Upon entry I felt my shoes sticking to the floor. The room was so bad, i checked out a day early.
Kommentar von Hotelmanagement
29.02.2024 von Hotel Management, Hotelmanagement
Dear Ulysses, Thank you for the review. We are disheartened to read that your disappointment outweighs your satisfaction with the condition of the suite and that your experience could have been perfect, just as we want our guests to feel a home away from home. We take your feedback seriously, and we will share this with the housekeeping and maintenance team to ensure this is just an isolated experience for our guests and look into it to ensure all our guests have a great time at our property. We hope you will give us another chance to restore your faith in us. Thank you for letting us know of the issues with your stay, and we hope to welcome you back for a much-improved experience. Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 28.02.2024 auf Hotels
Kommentar von Hotelmanagement
27.03.2024 von Management, Hotelmanagement
Thank you for appreciating our warm reception during your recent visit. We are happy you had some great encounter at the property. We will always be glad to serve you with such positivity. We hope to make your next stay with us outstanding again.
von einem verifizierten Reisenden
Veröffentlicht am 27.02.2024 auf Expedia
I woke to the feeling that something bit me a few times and assumed it was a spider. When I reached for my shoes to walk to cut on the lights I noticed a bug crawling in and out of my shoes I reported the incident to the front desk they also viewed the video that I recorded.When I returned home I had bug bites all over my arms,neck.and back.
Kommentar von Hotelmanagement
28.02.2024 von Hotel Management, Hotelmanagement
Dear Charles, Thank you for choosing us and for taking the time to write your feedback. We are sorry for not meeting your experience during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any discomfort caused and hope this unfortunate situation will not deter you from staying with us again. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 25.02.2024 auf Expedia
I couldn't even tell where the front door was, I thought I was at the back of the building. The whole place smelled weird. It felt unclean from the moment I walked in. I'd rather spend more somewhere else than go back here.
Kommentar von Hotelmanagement
26.02.2024 von Hotel Management, Hotelmanagement
Dear Tyler, Thank you for taking the time to share your review. We apologize for the difficulties you encountered during your stay. Your experience does not reflect the standards we strive to maintain. We appreciate your feedback regarding the cleanliness and odor concerns. Rest assured, we will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
von einem verifizierten Reisenden
Pictures are not what u get
Veröffentlicht am 25.02.2024 auf HotelsFacility was not like pic on internet show, the smell of Marijuana was awful, water was brown, heard dogs barking before day, people making loud noises in hallway could hear them walking air condition made noise
Kommentar von Hotelmanagement
26.02.2024 von Hotel Management, Hotelmanagement
Dear Shanakia, Thank you for choosing our hotel. We deeply regret that your recent stay did not meet your expectations, and we sincerely apologize for the inconvenience you encountered. Your feedback regarding cleanliness, noise, and water quality issues is concerning, and we take it seriously. We will address the issues raised to ensure a more pleasant experience for our guests in the future. Please accept our sincere apologies, and if your travels bring you back to the area, we hope for the opportunity to provide you with a significantly improved stay.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 25.02.2024 auf Expedia
Roaches covered the room. Did not stay and waiting for refund. No employees on site most of the time, including front desk.
Kommentar von Hotelmanagement
02.03.2024 von Hotel Management, Hotelmanagement
Dear Stephanie, Thank you for staying at our hotel. We genuinely regret that the cleanliness issues and inattentive staff compromised your stay and that you had to cancel with us. Your comments will be shared with our team to prevent future occurrences. Moreover, we assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution to enhance our future guest's experience. Also, we will investigate your concerns with our team to address and assist you further with the refund. We appreciate you bringing this to our attention and hope to regain your trust again so we can serve you better during your next visit.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 25.02.2024 auf Expedia
This property appearance is not like it show online not as clean as it look you hear people walking in hallway, dogs barking, air conditioner making noise , smell of Marijuana was awful also the water was tinted brown didnt feel safe to brush teeth nor shower wasnt nice at all
Kommentar von Hotelmanagement
26.02.2024 von Hotel Management, Hotelmanagement
Dear Shanakia, We sincerely apologize for the disappointment and inconvenience you experienced during your stay. Your feedback is crucial, and we will address the cleanliness, odor, noise, and water quality issues with our appropriate team to ensure a more comfortable and pleasant environment for our guests. Please accept our apologies for falling short of expectations. We value your input and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 24.02.2024 auf Expedia
Cleaning is poor
Kommentar von Hotelmanagement
24.02.2024 von Hotel Management , Hotelmanagement
Dear Ravi Sankar, We sincerely apologize for the disappointment you experienced regarding the cleanliness during your stay. Providing a clean and comfortable environment for our guests is our utmost priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to ensure improvements are made. We hope to have the opportunity to exceed your expectations in the future. Thank you for your understanding and patience.Sincerely,Hotel Management
