- Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Want your room cleaned, go elsewhere
I overlook a lot of things, but changing towels and making the bed is part of what I pay for in a hotel, and when it isn’t done, it makes me furious. And it makes me review everything! Check in was quick, and the guy at the desk was very polite. The room was clean and my sleep was comfortable. All of the bath cloths were stained and not very white. The towels were fine. On day one, I sent my daughter down about 30 minutes before breakfast was to end for a cup of coffee. I had been told the night before that breakfast was until 9:30 but coffee was always available. The pot was empty at 9 am. The bathtub was so slick that I literally fell out of it on day one. I held on for dear life on day two and three. When we returned late on our first full day, our room had not been serviced. I try to make it very easy for housekeeping, and like I said it is my pet peeve, so I make sure my towels are all collected and put together in the tub, there is nothing on my bed to hinder the making of it, and of course, I remove the do not disturb sign. Putting all my towels in a organized heap, makes reusing them impossible. I went down for clean towels and asked why it hadn’t been cleaned and how to assure it was cleaned the next day. She didn’t make excuses, which I respect, seems it’s a normal occurrence, but she did tell me it would be cleaned the next day. It was. If housekeeping is important, go elsewhere. And share where. It is getting harder to find!