Basierend auf 663 geprüften Bewertungen
4,5 Sauberkeit der Zimmer
4,4 Service
4,6 Komfort der Zimmer
4,6 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 22.02.2024 auf Wotif
The atmosphere in the lobby is nice. I felt comfortable and relaxed walking in and out of the hotel. The staff on reception were approachable and lovely.
The view was spectacular, we had ocean and city view. The apartment itself was okay. It was not sound proof as stated. We heard loud banging from the apartment below us and noises coming from the apartments next to ours.
Overall we were pretty happy with the location and the view we had. Free and secure parking was plus as well.
Kommentar von Hotelmanagement
22.02.2024 von Tanya, Hotelmanagement
Thank you!
von einem verifizierten Reisenden
Veröffentlicht am 21.02.2024 auf Expedia
Sink was not clean. Needs stainless cleaner for fat deposits.
Wanted to use spare blanket. It seemed was never washed as it was smelling of sweat.
Entertainment optiobs were good abd easy to understand.
Kitchen overall was clean. Aircon couldn't be better. Awesome.
Toilet clean.
Bathroom shower tile wall needs clean. Otherwise ok.
Swimming pool looked dirty.
Not appealing.
Reception area looks classy.
Kommentar von Hotelmanagement
22.02.2024 von Tanya, Hotelmanagement
Thank you!
von einem verifizierten Reisenden
Nice but noisy
Veröffentlicht am 21.02.2024 auf HotelsStaff were all very nice. Great welcome gift and room was comfortable. Unfortunately for myself a solo traveller looking to read and relax the water park next door was very loud and could be heard with the doors closed well into the evening.
Kommentar von Hotelmanagement
22.02.2024 von Tanya, Hotelmanagement
Thank you!
von einem verifizierten Reisenden
Veröffentlicht am 17.02.2024 auf Hotels
Excellent, staff, location, amenities, clean and tidy
Kommentar von Hotelmanagement
19.02.2024 von Ruby Management, Hotelmanagement
Dear Helen,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you rated your stay with us a perfect 10/10. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations.Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon.Kind regards, Michelle Baldwin General Manager
von einem verifizierten Reisenden
Veröffentlicht am 14.02.2024 auf Expedia
Lovely room, nice view, quiet and clean
Kommentar von Hotelmanagement
15.02.2024 von Ruby Management, Hotelmanagement
Dear Tania,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager
von einem verifizierten Reisenden
Veröffentlicht am 12.02.2024 auf Expedia
Kommentar von Hotelmanagement
25.03.2024 von Ruby Management, Hotelmanagement
Dear Kimball,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager
von einem verifizierten Reisenden
Great stay
Veröffentlicht am 11.02.2024 auf HotelsConvenient, easy, close to everything needed
Kommentar von Hotelmanagement
12.02.2024 von Ruby Management, Hotelmanagement
Dear Heather,Many sincere thanks for your kind review and recommendation to Ruby Gold Coast. Your satisfaction is our ultimate goal, and we're pleased to know that we achieved it.Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon.Kind regards, Michelle Baldwin General Manager
von einem verifizierten Reisenden
Veröffentlicht am 11.02.2024 auf Expedia
The photos are deceptive. Please use your own discretion. It’s fairly far away from circle of cavil, shops etc. Most importantly it’s not very clean. The blankets are dirty and there is no housekeeping, it’s one in 7 days.
Not recommended at all!
Thanks
Monisha
Kommentar von Hotelmanagement
12.02.2024 von Ruby Management, Hotelmanagement
Dear Monisha,We appreciate you taking the time to provide us with such detailed feedback about your stay. We sincerely apologise that several things throughout your stay did not meet your expectations.Please note that we do advertise that we are a self-serviced apartment including a weekly clean. This is because all apartments are fully self-contained, with a full laundry and kitchen. So although we do not service your room daily to replace items or linen, should you require any further amenities we will happily provide any of the above free of charge if you attend reception to collect. I would like to extend my sincere apologies to you and your family for the poor experience you had whilst staying with us, in particular for dirty blankets - we definitely changed them immediately.In our weekly Housekeeping meeting this week I will discuss your feedback and necessary action will be taken to ensure this does not occur for our future guests. Again, I sincerely apologise and wish you safe travels in the future.Kind regards, Michelle Baldwin General Manager
von einem verifizierten Reisenden
Veröffentlicht am 10.02.2024 auf Expedia
Kommentar von Hotelmanagement
12.02.2024 von Ruby Management, Hotelmanagement
Dear Mohit,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager
von einem verifizierten Reisenden
Veröffentlicht am 29.01.2024 auf Hotels
Kommentar von Hotelmanagement
31.01.2024 von Ruby Management, Hotelmanagement
Dear Guest,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager
