Unfortunately, all balconies on the hotel were bolted closed due to an incident on one balcony at the second floor. This was a Major issue as we had booked Ocean view with balcony and were planning on spending much time on the Balcony daily. Other it was limited availability of Cabana's and sun beds. Unless you were willing to line up at 7am, sorry sir all gone. Food was good and ambience excellent. Also to note the sandy beach is manmade and sharp volcanic rock is easily exposed from wave action and they are sharp.
Kommentar von Hotelmanagement
23.02.2024 von Guest Experience Team, Hotelmanagement
Aloha Vidar, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are sorry to learn about the inconvenience you experienced with the balconies being inaccessible. Furthermore, we apologize for the limited availability of cabanas and sun beds. We recognize the importance of providing ample seating options for our guests and will take your feedback into consideration to improve in this area. On a positive note, we are glad to read you enjoyed the food and ambiance at our resort despite the challenges you encountered. Your satisfaction is important to us, and we appreciate your understanding as we work to address these issues. We encourage you to try us again as we are confident you will have a better experience.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa