Veröffentlicht am 05.08.2023 auf Expedia
Room was mucky, cobwebs, dirt on the floor. Staff took ages signing us in, did not give breakfast times, came down 9:15 too late for breakfast. For £110 a room, I was very disappointed and also the pipes or something were so loud throughout the night so very little sleep.
Kommentar von Hotelmanagement
05.08.2023 von YHA Castleton, Hotelmanagement
Thank you for taking the time to review the hostel. We are sorry to hear about the experience that you had when you stayed with us. Our staff usually have great attention to detail when cleaning - our apologies that this was not the experience you received when you stayed recently.We usually give information about meal times when checking guests in - we are sorry that this was missed when you checked in with us. Usually the cheapest prices are found directly on the YHA website, instead of on third party sites.We hope you would consider staying with us, or at another YHA property, in the future.