Lage war Ok. Es gibt kostenlosen Shuttlebus zur Istinye Park. Metro ist paar Minuten Fußweg entfernt. Für einen 5* Hotel haben wir etwas mehr erwartet.Kissen müssen mal ausgetauscht werden(gemüffelt).Bademantel mit Rissen. Für ein Wasser was wo anders für ca.2Lira zu kaufen gibt (minibar war 16 Lira ) Wucher!!Wasser haben wir in Boutique Hotels noch nicht mal 1Stern kostenlos bekommen.Unser Wunsch mit einem schönen Ausblick ist nicht erfüllt worden.
Kommentar von Hotelmanagement
19.08.2021 von Begum Altuntas - Customer Relations Manager, Hotelmanagement
Dear Valuable Guest,
We have received the survey you completed following your stay at Hilton Istanbul Maslak, which describes your experience while you were with us and thank you for taking the time to submit it. It was very disappointing to note that you were somewhat dissatisfied with your overall experience, as normally we are proud of our ability to meet & exceed our guest’s expectations. We apologise for any inconveniences, which may have been caused.
We would like to assure you that we have taken your overall comments seriously, and they have been forwarded to the relevant departments for their review and action especially regarding the cleanliness of your room amenities as you've mentioned. I would like to kindly inform you that we always add your room view requests into your reservation profile. However, during the high demand of the occupancy, we may not confirm or guarentee the view types of your rooms.
Your feedback is very much appreciated as it enables us to monitor our standards and the service we provide. We would like to have another opportunity to restore your faith in our hotel and the Hilton as a brand, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the not too distant future.
Thank you
Kindest regards,