During the stay "somebody" stole my hut and my vaporizer. Noone of the stuff saw it or knew it. I was really unhappy bc the hotel didnt give any gift - just said sorry and "talked about it"...
Kommentar von Hotelmanagement
16.11.2022 von Guest Relations Department, Hotelmanagement
Dear Cennet, First of all, thank you so much for choosing Ottomans life hotel deluxe for your accommodation. I would like to express that we are genuinely sorry for this situation experienced during your stay. Concerning this important incident, we would like to inform you that according to the information you have provided to us, our security manager has verified the entire case, and based on the existing facts we could not really prove what happened exactly inside the room due to lack of evidence. We apologize again for this sad incident and please make sure that the hotel has made all necessary investigations in order to assist you. Please rest assured that further to your comments this matter has been discussed and evaluated with all relevant team members. We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely, Guest Relations Department