Kommentar von Hotelmanagement
24.12.2023 von Guest Relations Team , Hotelmanagement
Dear Claudio,Thank you for staying with us and sharing your experiences. Initially, on behalf of the entire team please accept our sincere apologies for not meeting your expectations. We strive to provide an extraordinary service, but looking at your rating, we see that our efforts were inadequate during your visit and that we could not meet your expectations. If you could share more details about your experiences, we will appreciate it. Your feedback is extremely valuable as it provides us with an opportunity to assess and improve our service at every level.We wish you a pleasant day.Best regards,