Basierend auf 49 geprüften Bewertungen
3,5 Sauberkeit der Zimmer
3,8 Service
3,9 Komfort der Zimmer
3,8 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 08.12.2023 auf Expedia
Kommentar von Hotelmanagement
12.02.2024 von Pelin Deniz, Hotelmanagement
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
von einem verifizierten Reisenden
Veröffentlicht am 14.08.2019 auf Expedia
Diese Hotel verdient nicht mal ein Sterne .Nie wieder.Alles ist in diesem Hotel schlecht, sogar das Frühstück ist in diesem Hotel schlecht
Kommentar von Hotelmanagement
08.12.2019 von GM, Hotelmanagement
Dear Valued Guest,
Thank you very much for taking the time to share your experiences during your recent stay with us.
I would like to sincerely apologize for all the inconveniences and frustrations you encountered. Your feedback is very important to us and I will certainly share your valuable comments with the team.
We hope to have the opportunity to welcome you in the future so that we may restore your faith in our hotel.
Kind regards,
Emre Gulluler
General Manager
von einem verifizierten Reisenden
Veröffentlicht am 04.01.2024 auf Expedia
Kommentar von Hotelmanagement
30.01.2024 von Pelin Deniz, Hotelmanagement
- Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
von einem verifizierten Reisenden
Veröffentlicht am 14.10.2023 auf Expedia
Stayed 8 nights with child. The Hotel is not for families with children, but for business ppl, tourists and others. Maryama and Hawa done excellence for room cleaning.
Reception was amazing, but waiters for dinning restaurant --- some of them where not orientert for customer services. Very restricted for closing breakfast for even families with children
All in all, public transport is far but cheap taxis are avaible.
Kommentar von Hotelmanagement
12.12.2023 von Hotel Management, Hotelmanagement
Dear Guest,Thank you for taking the time to share your detailed feedback about your 8-night stay with us. We appreciate your insights and would like to address some of the concerns you raised.We're delighted to hear that Maryama and Hawa provided excellent service in terms of room cleaning, and we'll make sure to commend them for their efforts. We're also glad to hear that the reception team met your expectations.However, we regret to learn that some aspects of the dining service fell short of your expectations. Please be assured that we'll review and address this internally to ensure improvements are made in our services, especially in the restaurant.Thank you for highlighting the accessibility of public transport and the availability of affordable taxis.We appreciate your honest feedback, and we hope to have the opportunity to welcome you back in the future, providing an improved experience.Best Regards,
von einem verifizierten Reisenden
Veröffentlicht am 28.09.2023 auf Hotels
Every thing is bad spa is bad also stuff
Kommentar von Hotelmanagement
12.12.2023 von Hotel Management, Hotelmanagement
Dear Guest,We are sorry that your stay at our hotel was not as you expected. We would like to welcome you again in our hotel in the future and provide a better service.Best Regards,
von einem verifizierten Reisenden
Veröffentlicht am 18.08.2023 auf Expedia
Nice and spacious for a family of four, enjoyed the apartment stay.
All staff were very pleasant and helpful.
Thanks
Kommentar von Hotelmanagement
20.08.2023 von Hotel Management, Hotelmanagement
Dear Zubeda,We greatly appreciate you taking the time to leave a positive review about your recent stay with us. We're delighted to hear that you enjoyed the spaciousness of our apartment accommodations and had a pleasant experience overall. It's wonderful to know that our staff members provided you with exceptional service and were helpful during your stay.Your kind words encourage us to continually strive for excellence and ensure our guests have a comfortable and enjoyable stay. If you have any future travel plans to the area, we would be honored to welcome you and your family back to our hotel.Thank you for choosing us, and we look forward to serving you again in the future.Best regards,Hotel Management
von einem verifizierten Reisenden aus Richmond
Veröffentlicht am 09.08.2023 auf Expedia
You will regret of you book this hotel. Super dirty rooms, broken nasty bed, staff are bunch of lier, I don’t what to say….
Kommentar von Hotelmanagement
12.08.2023 von Hotel Management, Hotelmanagement
Hello [Reviewer's Name],Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the negative experience you had during your stay. It's disappointing to hear that your expectations were not met and that you encountered various issues with the cleanliness, service, and amenities.We take your comments seriously, and we will be addressing your concerns with our team to ensure that improvements are made. We're committed to providing a pleasant and comfortable experience for all our guests, and we're sorry that we fell short in this instance.If you would be open to discussing your concerns further, we would appreciate the opportunity to learn more and address them directly. Please feel free to reach out to our guest relations team at [contact information] so that we can better understand your experience and work towards resolving any issues.Once again, we apologize for the inconveniences you faced during your stay. We hope that you'll consider giving us another chance in the future to provide you with the exceptional experience that our guests typically enjoy.Best regards,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 06.08.2023 auf Hotels
Kommentar von Hotelmanagement
12.08.2023 von Hotel Management, Hotelmanagement
Hello,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the negative experience you had during your stay. It's disappointing to hear that your expectations were not met and that you encountered various issues with the cleanliness, service, and amenities.We take your comments seriously, and we will be addressing your concerns with our team to ensure that improvements are made. We're committed to providing a pleasant and comfortable experience for all our guests, and we're sorry that we fell short in this instance.If you would be open to discussing your concerns further, we would appreciate the opportunity to learn more and address them directly. Please feel free to reach out to our guest relations team at [contact information] so that we can better understand your experience and work towards resolving any issues.Once again, we apologize for the inconveniences you faced during your stay. We hope that you'll consider giving us another chance in the future to provide you with the exceptional experience that our guests typically enjoy.Best regards,Hotel Management
von einem verifizierten Reisenden
Veröffentlicht am 27.07.2023 auf Expedia
On an average overall rating I would give this hotel 1 stars because their cleaning service is atrocious. But their staff was really nice and rooms are alright as well. So I gave them 3 stars overall. Would I stay there again? No. Was my room ever had a proper cleaning while I stayed there? No. I would give them 1 stars if it wasn’t for the hospitality of Shasenem. She was the only reason I stayed in that hotel otherwise I was leaving the hotel.
Kommentar von Hotelmanagement
28.07.2023 von Hotel Management, Hotelmanagement
Dear Guest,Thank you for sharing your feedback with us. We are sorry to hear that your experience with our cleaning service did not meet your expectations. Cleanliness is of utmost importance to us, and we regret that we fell short in this area during your stay.We are glad to hear that you found our staff to be nice and the rooms satisfactory. However, we understand that the lack of proper cleaning was a significant concern for you.We are truly grateful for your kind words about Shasenem's hospitality. She is a valued member of our team, and we will make sure to pass along your appreciation to her. We are pleased that her attentiveness made a positive difference during your stay.Your feedback is invaluable to us, and we take it seriously as it helps us identify areas where we can improve.We apologize for any inconvenience and disappointment you experienced. Your satisfaction is important to us, and we hope you will reconsider staying with us in the future, giving us the chance to provide you with a vastly improved experience.Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Hotel Management
von einem verifizierten Reisenden
Poor hygiene and worn out furniture
Veröffentlicht am 26.07.2023 auf HotelsThe cleanliness inside the suites is bad, the bed linens are worn out and not clean, there is no good cleaning service inside the rooms
Kommentar von Hotelmanagement
28.07.2023 von Hotel Management, Hotelmanagement
Dear Guest,Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about the issues you encountered regarding the cleanliness inside the suites and the condition of the bed linens. We understand how important a clean and comfortable environment is for our guests, and we apologize for falling short of your expectations in this regard.Please know that we take your comments seriously, and we will address these concerns with our housekeeping team immediately. We are committed to providing a high standard of cleanliness and comfort for all our guests, and your feedback will help us improve our services and prevent similar issues from occurring in the future.Your satisfaction is our top priority, and we hope you will reconsider staying with us in the future, giving us the opportunity to provide you with a vastly improved experience.Thank you again for bringing these matters to our attention, and we look forward to the possibility of welcoming you back for a more pleasant stay.Best regards,Hotel Management
