Basierend auf 949 geprüften Bewertungen
4,6 Sauberkeit der Zimmer
4,4 Service
4,4 Komfort der Zimmer
4,5 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 17.01.2024 auf Hotels
Kommentar von Hotelmanagement
17.01.2024 von Customer Service, Hotelmanagement
Tiffany, we're pleased that your stay at Kansas City Marriott Downtown was enjoyable. We're grateful for the time you've taken to rate us and look forward to welcoming you back for an even better experience next time.
von einem verifizierten Reisenden
Veröffentlicht am 16.01.2024 auf Expedia
Sleepless night with elevator issues, alarms and what sounded like someone drilling into our room.
von einem verifizierten Reisenden
Veröffentlicht am 14.01.2024 auf Expedia
Kommentar von Hotelmanagement
16.01.2024 von Customer Service, Hotelmanagement
Jashaun, we're truly disheartened to hear that your stay didn't meet expectations. We always aim to provide a great experience and it seems we fell short this time. We value your feedback and we assure you that we are dedicated to improving the quality of our services.
von einem verifizierten Reisenden
Veröffentlicht am 09.01.2024 auf Hotels
Kommentar von Hotelmanagement
10.01.2024 von Customer Service, Hotelmanagement
Troy, we're delighted that your experience at the Kansas City Marriott Downtown was top-notch. We can't thank you enough for the 5-star rating. We're eager to be your destination of choice the next time you visit the area.
von einem verifizierten Reisenden
To say I got my steps in is an understatement!
Veröffentlicht am 07.01.2024 auf HotelsDO NOT STAY HERE IF YOU’RE GOING TO KANSAS CITY CONVENTION CENTER! It is a joke that they even say they are connected. You go outside the hotel, down an elevator, walk through a parking garage, and if you are lucky you can get into the convention center. They keep the doors locked between the parking garage and convention center most of the time. Save yourself a huge headache and stay at Loews, that lobby is connected to the convention center.
Also, watch your debit card! I booked and prepaid through Hotels.com but woke up to a charge on my card for the stay. It wasn’t the hold for incidentals either because that was a whole extra charge. I didn’t prepay just to be charged again.
The hotel is beautiful and clean but they honestly should not say that they are connected to the convention center. We had to walk to Loews multiple times in the freezing cold to get in (after walking all the way through a parking lot and back) It was very frustrating.
Kommentar von Hotelmanagement
08.01.2024 von Customer Service, Hotelmanagement
Ashley, we are happy that you enjoyed the Hotel’s beauty and cleanliness, but certainly sorry to hear that you were disappointed with some other aspects of your stay. Our Hotel is located closest to the Bartle Exhibit Hall and Municipal Auditorium portions of the Kansas City Convention Center, but you are correct that there are other hotels nearer other spaces within that facility. The most direct route is directly across the street from our front door, but we are sorry that you found the all-weather, subterranean connection inconvenient. We value feedback like yours, and will be sure to share it with our partners at the City of Kansas City as future projects and enhancements are considered. Thank you once again for your stay!
von einem verifizierten Reisenden
Veröffentlicht am 06.01.2024 auf Expedia
Me and my Wife stayed overnight for NYE. The area was electric. Amazing 14th floor view, sparkling rooms and good soundproofing. Although the bar was busy we still had a great time. Would definitely come again.
Kommentar von Hotelmanagement
13.01.2024 von Customer Service, Hotelmanagement
Kyle, it's fantastic to hear that you and your wife enjoyed an unforgettable New Year's Eve at the Kansas City Marriott Downtown. Your compliments regarding the commanding 14th-floor view, immaculate rooms, and effective soundproofing truly delight us. It's also great that you had a fun experience despite the bustling activity at the bar. We're thrilled that you'd choose us again for future stays. Thank you for your encouraging feedback.
von einem verifizierten Reisenden
Veröffentlicht am 03.01.2024 auf Expedia
Kommentar von Hotelmanagement
13.01.2024 von Customer Service, Hotelmanagement
Whitney, it seems that your stay did not meet your expectations. We regret that you were less than satisfied during your time with us. Without detailed feedback, it's difficult to pinpoint the issues you may have encountered, but we greatly value every guest's experience. We encourage you to reach out to our Hotel Manager directly at 816.421.6800 to discuss any specific incidents for us to promptly address. We hope for a chance to make things right in the future.
von einem verifizierten Reisenden
Veröffentlicht am 01.01.2024 auf Hotels
Kommentar von Hotelmanagement
03.01.2024 von Customer Service, Hotelmanagement
Thank you for the lovely rating, Elaine!It's great your time at Kansas City Marriott Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
von einem verifizierten Reisenden
Veröffentlicht am 01.01.2024 auf Expedia
Kommentar von Hotelmanagement
13.01.2024 von Customer Service, Hotelmanagement
Jean, thank you for your high rating of Kansas City Marriott Downtown. It's great to know that your stay was satisfactory. We appreciate you choosing us and look forward to welcoming you back in the future.
von einem verifizierten Reisenden
Veröffentlicht am 01.01.2024 auf Hotels
The stay was great. One of my friends and I came here for New Years weekend, attending the Kansas City chiefs game. The Marriot was in a great location with access to everywhere and all the best downtown attractions in the city. My only negative was the timing of the housekeeping services. We never had our room cleaned and the bed remade, even though we had our sign off our door during the day. They would always come by around 9 am when we were still in our room.
Kommentar von Hotelmanagement
03.01.2024 von Customer Service, Hotelmanagement
David, it's wonderful to hear that you and your friend enjoyed your New Year's weekend at the Kansas City Marriott Downtown. We're delighted you found our location convenient for accessing downtown attractions and the Chiefs game. Regarding your comment about the timing of our cleaning service, we appreciate your feedback and will work on ways to make this experience better for our guests. We hope to welcome you back for future games and visits to Kansas City.
