Veröffentlicht am 26.12.2023 auf Expedia
We were given a room already occupied! The lady that checked us in said someone used a digital check in and someone had checked us in hours earlier. She gave us keys anyway and there was someone already in there. Then we were given a handicap room right next to the elevators. That’s all we heard and the cleaning staff was so loud. I would not recommend staying. Also, the indoor pool was closed so we weren’t able to enjoy that amenity.
Kommentar von Hotelmanagement
29.01.2024 von Kimberly B., Hotelmanagement
Thank you for your candid feedback. On behalf of our entire team, I sincerely apologize for your experience with us. The incidences you described are not up to our usual standards of service. I assure you that we will use your feedback to further train our staff and fine tune our operations. We hope that you will choose to stay with us again so that we have a second chance and ensuring your stay with us is an excellent one.