Basierend auf 947 geprüften Bewertungen
3,7 Sauberkeit der Zimmer
4,0 Service
3,8 Komfort der Zimmer
3,5 Allgemeiner Zustand
Von ebookers geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 22.01.2024 auf Expedia
Very friendly front desk young lady. Fast and efficient
Kommentar von Hotelmanagement
23.01.2024 von Manager, Hotelmanagement
Hello Luc,Thank you for taking the time to share your positive experience with our front desk team. We are delighted to hear that our staff provided friendly and efficient service. We strive to ensure our guests have a pleasant stay and it's rewarding to know that we met your expectations. We look forward to welcoming you back in the future.
von einem verifizierten Reisenden
Veröffentlicht am 16.01.2024 auf Hotels
Kommentar von Hotelmanagement
17.01.2024 von Manager, Hotelmanagement
Hello Alexis,Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us. We strive to provide exceptional service and amenities, and it's a pleasure to know that we met your expectations. If you have any further comments or suggestions for improvement, please feel free to reach out to us directly. We look forward to welcoming you back in the future.
von einem verifizierten Reisenden
After all we are just human?...
Veröffentlicht am 15.01.2024 auf HotelsThe location and price was great. The staff was very courteous. Even breakfast was decent. But the cleanliness is a whole nother issue. There were left over food in the frig and the ice bucket had not been empty after the last occupant. The soap dispenser was empty too. There wasn't any carpet which was a great thing but it also shows where the cleaning if at all is in the middle of the room. After dropping something on the floor, I glanced under the couch, there was a soda bottle and lots of dust bunnies under there. I am positive at some point a smoker had been in the room. I did speak to the gal at the check in desk, she noted it with her response was Well, we are just human....
Kommentar von Hotelmanagement
17.01.2024 von Manager, Hotelmanagement
Hello Paula, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our location, price, and the courteousness of our staff. We apologize for any cleanliness issues you experienced during your stay. Rest assured, this is not the level of cleanliness we strive for, and we'll address it with our housekeeping team to ensure improvement. We appreciate your understanding and hope to have another opportunity to provide you with a better experience in the future.
von einem verifizierten Reisenden
Veröffentlicht am 10.01.2024 auf Hotels
Kommentar von Hotelmanagement
12.01.2024 von Adraine Rediresponse Specialist, Hotelmanagement
Hello Jesus,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
von einem verifizierten Reisenden aus Kingsport
Veröffentlicht am 06.01.2024 auf Orbitz
Kommentar von Hotelmanagement
09.01.2024 von Manager, Hotelmanagement
Hello Douglas,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had an excellent experience with us. We strive to provide outstanding service and ensure that all our guests have a comfortable and enjoyable stay. We look forward to welcoming you back in the future.
von einem verifizierten Reisenden
Veröffentlicht am 05.01.2024 auf Expedia
Red Roof Inns are great for us when we need a quick place to stay the night and have the dog. No extra charge for our dog, which most charge $25 extra.
Kommentar von Hotelmanagement
09.01.2024 von Manager, Hotelmanagement
Hello Amy,Thank you for choosing Red Roof Inns for your recent stay. We're glad you found our pet-friendly policy convenient. We strive to provide comfortable accommodations for all our guests, including their furry companions. We appreciate your feedback and hope to welcome you back in the future.
von einem verifizierten Reisenden
Veröffentlicht am 04.01.2024 auf Hotels
Kommentar von Hotelmanagement
09.01.2024 von Manager, Hotelmanagement
Hello Doris Elena,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Our team takes great pride in providing exceptional service and ensuring that our guests have a memorable stay. Should you have any future travel plans, we would love to welcome you back for another excellent stay.
von einem verifizierten Reisenden
Passing through.
Veröffentlicht am 04.01.2024 auf HotelsVery convenient location.
Kommentar von Hotelmanagement
09.01.2024 von Manager, Hotelmanagement
Hello Roger,We're pleased to hear that our hotel's location was convenient for you! We strive to provide a great experience for our guests, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon!
von einem verifizierten Reisenden
Veröffentlicht am 03.01.2024 auf Expedia
Kommentar von Hotelmanagement
25.01.2024 von Manager, Hotelmanagement
Hello Cheryl,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
von einem verifizierten Reisenden
Veröffentlicht am 02.01.2024 auf Expedia
Kommentar von Hotelmanagement
08.01.2024 von Manager, Hotelmanagement
Hello Selena,We are thrilled to hear that you had a fantastic experience during your stay with us! It means a lot to us that our hotel met your expectations. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!
