Probleme die man anspricht werden nicht ernst genommen. Mehrfach telefonisch und persönlich angesprochen. Erst als man per email anfängt zu kommunizieren bewegt sich vordergründig etwas. Service und Kundenfreundlichkeit stehen für ein 5 Sterne Hotel in keinem Verhältnis.
Kommentar von Hotelmanagement
02.10.2023 von Evaggelos, Hotelmanagement
Dear Reto,We are truly sorry to hear about the challenges you experienced during your stay at Mitsis Blue Domes. Your feedback is of utmost importance to us, and we apologize for any lapses in service or responsiveness that you encountered.We want to assure you that your concerns are being taken seriously, and we are actively working to address and rectify them. Your feedback helps us improve and provide the level of service that our guests expect and deserve.We are committed to making amends and ensuring that you have a positive experience should you choose to stay with us again.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.kind regards